Still no working wifi since ordering 2 months ago

I first ordered and paid for fibre on 6 Nov 2022. Today, 2 months later, we still have no active service. I have been chatting to agents via their whatsapp line almost daily, helping them to troubleshoot, waiting for feedback, logging queries, escalating queries, submitting complaints - still no working wifi. I've asked for a technician to be sent out and they won't do it, they will rather log queries. I've rung them and requested urgent action. I've logged a request for the branch manager to help and that takes 48hours. Today I finally decided to cancel our service (or is that NO service?) and I've been waiting for an agent from cancellations now for 6hours. I decided to ring them and could only speak to someone in sales, because all other queries are directed to whatsapp. She told me that cancellations is not available to ring, only on whatsapp. I ask you... If you can't help me WebAfrica, then please be kind enough to efficiently cancel my account so that another provider can help.