Still no refund for data problem caused by Webafrica in Feb

From 26February for a good 2 weeks, our fiber line in Oranjezicht was faulty. We used up to 80Gigs data a day without being at home or even having the router switched on. With our capped line, for us, this caused an internet outage every day which was solved by loading extra packages of data into our account (that obviously disappeared until the next day as well), so we could at least be online for a couple of hours.

Webafrica confirmed at the time that this was a general problem and that we wouldn't have to pay for the extra data. However, on 1st of March, we were charged an extra amount of R420 for data. We haven't caused this loss of data, yet, still haven't received a refund.

Apart from the fact how this whole incident was handled by Webafrica (we explained the problem over and over again every single day for two weeks as they claimed not to know what we are talking about and not seeing any notes in our account), this is an incredibly unacceptable customer service especially given the amount of other internet providers out there.

I would never ever use Webafrica again and will change my IP as soon as the refund is in my account.