LK
Lauren K
1 reviews | Active since Sept 2015
08 Oct 2015, 09:58
STILL NO REFUND
On 1 September I lodged a complaint regarding a refund and was asked to change my comment to positive and I am very glad I have not done so. This has still not been resolved! A credit note was received however no refund was made!!!!! How far must we take this matter to get it sorted? Tarin Solomon kept in touch with me regarding this then suddenly I don't get responses to my mails!!!!
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Webafrica's replyOfficial
13 Oct 2015, 11:19Hello LaurenK22,
Thank you for expressing your concern about service it is not in our best interest for our customers to feel this way.
A call will be made to you shortly from our Web Services team to let you know what is happening on your account.
Please accept my apologies all the inconvenience which this has caused you.
Regards
Mujeeb
Online Team
Thank you for expressing your concern about service it is not in our best interest for our customers to feel this way.
A call will be made to you shortly from our Web Services team to let you know what is happening on your account.
Please accept my apologies all the inconvenience which this has caused you.
Regards
Mujeeb
Online Team
Webafrica's reply13 Oct 2015, 11:19
Official
Hello LaurenK22,
Thank you for expressing your concern about service it is not in our best interest for our customers to feel this way.
A call will be made to you shortly from our Web Services team to let you know what is happening on your account.
Please accept my apologies all the inconvenience which this has caused you.
Regards
Mujeeb
Online Team
Thank you for expressing your concern about service it is not in our best interest for our customers to feel this way.
A call will be made to you shortly from our Web Services team to let you know what is happening on your account.
Please accept my apologies all the inconvenience which this has caused you.
Regards
Mujeeb
Online Team