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Sebenzile S
1 reviews | Active since Jun 2024
04 Aug 2024, 12:33
Still no help since Friday
My vuma Fibre has been disconnected for 3 days now all because I'm unable to update my payment details because of their site. A lady called Duduzile Dube is busy trying to assist me with the matter but she is not getting any help assisting me from their Provision department,I was asked to do a follow up today but I have been online since 08:15 till now it's 12:30 I haven't been attended to by the Provision department. At this point Duduzile should be running this department because she is the only one who is competent and consistent at this point....
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Sebenzile S's updateReviewer Update
05 Aug 2024, 09:53I'm appalled by a webafrica agent Kwanele D,ko customer service,no patience she needs proper training her tone suggest she is very rude and has no time for the customer.
On a brighter note an agent called Abduragmaan knows what he is doing,he is kind and patient most of all he managed to pick up a problem within minutes that others couldn't pick it in 3 days.....he is the hope of this company
On a brighter note an agent called Abduragmaan knows what he is doing,he is kind and patient most of all he managed to pick up a problem within minutes that others couldn't pick it in 3 days.....he is the hope of this company
SS
Sebenzile S's update05 Aug 2024, 09:53
Reviewer Update
I'm appalled by a webafrica agent Kwanele D,ko customer service,no patience she needs proper training her tone suggest she is very rude and has no time for the customer.
On a brighter note an agent called Abduragmaan knows what he is doing,he is kind and patient most of all he managed to pick up a problem within minutes that others couldn't pick it in 3 days.....he is the hope of this company
On a brighter note an agent called Abduragmaan knows what he is doing,he is kind and patient most of all he managed to pick up a problem within minutes that others couldn't pick it in 3 days.....he is the hope of this company