Still charging the same and no response
Hi,
I have downgraded my LTE-A package in December. The message I received was that it will take effect for February. Now I see that I am getting charged the same amount as before. I have logged a ticket, no response as I am low priority it seems. I then phoned you guys couple of times today 16:00. No answer.
The debit order went off and it bounced since I expected you guys to keep your side of the bargain
What do I do now ?
Regards,
Willie Botha
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah