Still awaiting installation or refund.

I wish there was a 0 that I could rate them. Its been a month since I've paid for my fibre but no fibre to my property. Installation technicians came out and advised they cannot proceed with the installation as our property is divided and the main house has the main "supply". Then we had gotten permission from our landlord to proceed as I was instructed by webafrica, a NEW appointment was made and today they advised we can't get the installation done as they need written permission. I have proof on my WhatsApp from my landlord agreeing. I have been trying for a week now to get a refund but the Web chat is USELESS! I WANT A REFUND OF MY MONEY AND I WANT COMPENSATION FOR THE ENTIRE MONTH I HAVE BEEN WAITING TO BE CONNECTED TO THE INTERNET. I've never ever had such putrid ******* service. I've spent almost R100 on airtime trying to call but the calls are always around 2 to 3 hours and then an answering machine says the office hours are Mon to Fri 8am to 8pm but I'm calling in mid day. Like how does that make sense? I have never ever had such disgusting service as I've had with WEBAFRICA.