mV
marga V
1 reviews | Active since Sept 2013
05 Jan 2024, 10:39
Steep decline in service
Poor customer service. No internet since 12 December. The WA chat service is pathetic. There's no honest transparent feedback on the status of service and double billing. Fault reporting and follow up is inept. Still waiting for a wifi router.
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marga V's updateReviewer Update
05 Jan 2024, 16:30Been passed from agent to agent giving same info since Tuesday, trying for days to receive a new wifi router because current one's software is faulty - BEEN through the online router configuration process since Monday - still not working. I need a firmware replacement, which webafr. has mailed me about since Tuesday. The Whatsapp help does not accomplish Anything, only wastes my time and vodacom data. Fault #185471 was logged more than 48hrs ago, now agent says 72 hours from today. Seriously unprofessional.
mV
marga V's update05 Jan 2024, 16:30
Reviewer Update
Been passed from agent to agent giving same info since Tuesday, trying for days to receive a new wifi router because current one's software is faulty - BEEN through the online router configuration process since Monday - still not working. I need a firmware replacement, which webafr. has mailed me about since Tuesday. The Whatsapp help does not accomplish Anything, only wastes my time and vodacom data. Fault #185471 was logged more than 48hrs ago, now agent says 72 hours from today. Seriously unprofessional.