Steeling money , Bad service

could not get hold of them to sort out my billing problem since 8 in morning till 13:35 no one answers there phones whatsapp not working but kwik to take money that is not there's to take My account whas closed in December and thay took the R2000 for the router February 2021 after i have proof of sighend paper they have received it so hopefully they see this shame letter