*****ING!!!! CHARGED FOR 2 MONTH METROFIBRE BUT NO INTERNET CONNECTION

I excitingly put my order in for my fibre with you in June for 25/25 Metrofibre package. From day one there was zero communication on when or how it would be installed and activated. Suddenly Metrofibre arrives and intstalls the fibre. Great the installer tells me within 24 hours my service will be active, fast forward weeks later and still today i have been trying to get the fibre working.

I have emailed and whatsapped, I have spoken to so many different agents and still everytime they start with the same trouble shooting after this issue should of been 'escalated' to Metrofobre because they seem to have done the installation wrong or something because it all shows 'supposingly' to be active on all your sides but I have no actual internet connection.

You have then also to just charge me for June and July for fibre I have not used. I have tried in literal all possible ways to get someone to assist me and actualy resolve the issue but all I get IF I get through to someone is an agent that seems to not see my past escalations and want to anger me by telling me to set my router up for the 10th time again.

Can someone competent please get a hold of me and resolve this, you have ****** from me and I will be reporting you to the Police by Thursday for *****ing and debiting my account without my permission and knowledge of or service delivered.

Please call me on ***