Stay well clear of Webafrica

Webafrica has to be one of the most unprofessional businesses I have ever dealt with. I have been going back and forth with them for months now, where I should have stuck with my gut decision to cancel. I have been battling to get a proper internet speed out of them, and eventually decided to stop paying. They eventually suspended my account, and told me that they cannot do any repairs on a suspended account. If I pay, they promise, it will be sorted out. So I pay, but they don't repair. So I stop paying again. They come with the same story of, if you don't pay, they can't repair. Sorry guys, I'm not falling for that again. I let them know that I will pay once it is repaired. I get promises of phone calls from their so called "premium team", I even got assurance from one of their senior personal that if I have any problems, I can email him directly, and it will be sorted. Sadly, this senior person has lost the ability to read, as I have received zero responses. Since then it has been promise of phone call, after promise of phone call, but nothing. All I get is a Whatsapp chat that has no decision making power, tied up by policies and procedures only beneficial to Webafrica. Now, should i want to cancel, I not only have to pay full price for the months I have received bad internet service, but also a cancellation fee that is more than double my monthly fee. And I have to give them a months notice. So in total, 5 months of full subscription fee to get rid of bad service. So, in other words, if Webafrica gives you 10% service, it costs you 100% subscription fee. Or, if they give you 2% service, it costs you 100% subscription fee. They are very quick to quote policy if it is in their favor, but why didn't they inform me from the beginning when they were selling me the product that their policy also states that should they give me bad service or product quality, it would still cost full price. Why didn't they tell me that if you have any issues, that they will ignore emails and promised phone calls. Instead they will structure policies and procedures to imprison you until you pay the ransom. I now have to pay 5 months ransom to my captors before they will release my line. Absolutely shocking! My advice to anyone reading this.....Stay well clear of Webafrica.

Regards Wayne Cook