STAY FAR AWAY FROM WEBAFRICA!!!

I have struggled with this company from the start. We app**** for a LTE router, we got approved and paid all the money required by them. Once we had received the router, we had to then pay a pro rata amount for the remainder of that month. Only to find out the next day that we are apparently no longer in an area that picks up range from them, we then cancelled our account within the "5 day money back guarantee" period. I then had to fight 3 weeks to receive the pro rata money back that we had paid. We then organised with Web africa to collect the router and they failed to do so when they had said they will, so they decided to then take R2000 from my account WITHOUT permission on Friday the 25/01/2019 for the router. We then phoned to tell them that they failed at their jobs in collecting the router and that we want our money back. The man (manager) we spoke to promised us to rectify the error and once the router is picked up and in the hands of the courier company that we will immediately get our money back. The courier company picked the router up on Monday the 28/01/2019 and everyday since then we have phoned in at the least 3 times a day, we spend 30 minutes on hold waiting before anyone even picks up the phone only to hear the next excuse as to why our money has not yet been refunded even though they now have the router!!!! So effectively they now have the router and our money. I can honestly say... STAY VERY VERY VERY FAR AWAY FROM THIS COMPANY!!