Stay clear - Super BAD Support

We tried to apply for fibre services with Web Africa a few months ago, yet they could not supply us. I did some research and found customers were complaining bitterly about their service, so I was actually glad they could not deliver the service.

However, in the months past, they kept trying to debit our account for the R499 initiation fee.

I sent emails but got directed to their WhatsApp support line. Here I reported the issue every month so far, to absolutely NO avail. In fact, they are now even adding R50 per month charges for the unpaid invoice, despite the fact that they were UNABLE to deliver the service. Invoices in question are eph*** and eph*** should this message perhaps reach their accounts department.

So now we even have no services with Webafrica, but we are still getting terrible support.

I am now REALLY glad that they are not our service provider.