TM
Tandi M
1 reviews | Active since Jul 2014
22 Mar 2026, 16:13
Stay away worst service ever
Worst experience where I scanned my internet and there was not internet available started contacting them on Saturday morning 8:53 and by 18:00 same day fault not addressed told they are experiencing billing problems, there is no human interaction whatsoever you are told to hold for an unresponsive Ai robot and even when you finally get someone they tell you they are referring to the technician and the following morning which is Sunday the same thing happens only to be told your fault is as the result of a fault in your area and that has cost me my job because instead of me ensuring I go physically to work I was told the issue will be resolved and I explicitly asked if it will be resolved on Monday and I was guaranteed no the technician will resolve it now it’s been prioritized and today it’s Sunday afternoon and I’m told it’s part of a bigger problem in my area and referred back to the robot the worst service you can ever encounter it’s not the fault that makes their service is the fact that they are inhumane and you can never reach them even to cancel , my only option would be to stop the debit order with my bank once and for all cause they continue to want to collect money whilst they do not provide the service you are paying for , stay away from them especially if you are working from home. I would never would have thought my internet provider would be the reason I get fired !!!they keep saying it’s an area problem when on the local community group no one is experiencing this except me from webafrica!!!
Helpful (0)
Replies (23)0
Replies (23)
Webafrica's replyOfficial
23 Mar 2026, 12:24Hello Tandi,
We understand how incredibly frustrating and disruptive it must be to experience a complete loss of internet, especially when it has affected your ability to work. We acknowledge the stress and inconvenience this situation has caused, and we can appreciate how disappointing it is when connectivity issues prevent you from carrying out your daily responsibilities.
We see that you have already been in contact with one of our support agents. The outage you are experiencing is due to a network issue on OpenServe’s side, which appears to be caused by infrastructure damage. OpenServe technicians are actively working to resolve the problem as quickly as possible, and your connection will be restored once the repair is completed.
We understand the impact this has had on you and truly appreciate your patience while the situation is being addressed. Should you require any further updates, you are welcome to reach out via Hello Peter with your email address, cellphone number linked to your Webafrica account, or your account number, so we can provide more detailed information.
Warm regards,
Webafrica Crew
We understand how incredibly frustrating and disruptive it must be to experience a complete loss of internet, especially when it has affected your ability to work. We acknowledge the stress and inconvenience this situation has caused, and we can appreciate how disappointing it is when connectivity issues prevent you from carrying out your daily responsibilities.
We see that you have already been in contact with one of our support agents. The outage you are experiencing is due to a network issue on OpenServe’s side, which appears to be caused by infrastructure damage. OpenServe technicians are actively working to resolve the problem as quickly as possible, and your connection will be restored once the repair is completed.
We understand the impact this has had on you and truly appreciate your patience while the situation is being addressed. Should you require any further updates, you are welcome to reach out via Hello Peter with your email address, cellphone number linked to your Webafrica account, or your account number, so we can provide more detailed information.
Warm regards,
Webafrica Crew
Webafrica's reply23 Mar 2026, 12:24
Official
Hello Tandi,
We understand how incredibly frustrating and disruptive it must be to experience a complete loss of internet, especially when it has affected your ability to work. We acknowledge the stress and inconvenience this situation has caused, and we can appreciate how disappointing it is when connectivity issues prevent you from carrying out your daily responsibilities.
We see that you have already been in contact with one of our support agents. The outage you are experiencing is due to a network issue on OpenServe’s side, which appears to be caused by infrastructure damage. OpenServe technicians are actively working to resolve the problem as quickly as possible, and your connection will be restored once the repair is completed.
We understand the impact this has had on you and truly appreciate your patience while the situation is being addressed. Should you require any further updates, you are welcome to reach out via Hello Peter with your email address, cellphone number linked to your Webafrica account, or your account number, so we can provide more detailed information.
Warm regards,
Webafrica Crew
We understand how incredibly frustrating and disruptive it must be to experience a complete loss of internet, especially when it has affected your ability to work. We acknowledge the stress and inconvenience this situation has caused, and we can appreciate how disappointing it is when connectivity issues prevent you from carrying out your daily responsibilities.
We see that you have already been in contact with one of our support agents. The outage you are experiencing is due to a network issue on OpenServe’s side, which appears to be caused by infrastructure damage. OpenServe technicians are actively working to resolve the problem as quickly as possible, and your connection will be restored once the repair is completed.
We understand the impact this has had on you and truly appreciate your patience while the situation is being addressed. Should you require any further updates, you are welcome to reach out via Hello Peter with your email address, cellphone number linked to your Webafrica account, or your account number, so we can provide more detailed information.
Warm regards,
Webafrica Crew
TM
Tandi M's updateReviewer Update
23 Mar 2026, 12:31That was the response when I’m spending around R79 a day for the internet for this fault :*Celine M.*: Termination Fee, Please note that should you decide to cancel your service with us, you will be liable for a R999 Termination Fee.. You also agree that you have chosen to cancel your service and that you agree to return the router within 20 days after your service have canceled, and if you fail to do so you will be charged R999 for it. You also agree to pay the Termination Fee of R999. You also accept that your line will not be released (in the case of moving to another ISP), until your Webafrica bill is fully paid up.
TM
Tandi M's update23 Mar 2026, 12:31
Reviewer Update
That was the response when I’m spending around R79 a day for the internet for this fault :*Celine M.*: Termination Fee, Please note that should you decide to cancel your service with us, you will be liable for a R999 Termination Fee.. You also agree that you have chosen to cancel your service and that you agree to return the router within 20 days after your service have canceled, and if you fail to do so you will be charged R999 for it. You also agree to pay the Termination Fee of R999. You also accept that your line will not be released (in the case of moving to another ISP), until your Webafrica bill is fully paid up.
TM
Tandi M's updateReviewer Update
23 Mar 2026, 12:33This is whilst I’m currently sitting without internet and neighbors with TT connect have been having access to internet and no disruption at all.
TM
Tandi M's update23 Mar 2026, 12:33
Reviewer Update
This is whilst I’m currently sitting without internet and neighbors with TT connect have been having access to internet and no disruption at all.
Webafrica's replyOfficial
23 Mar 2026, 14:39Hi Tandi, we understand how frustrating it is to be without internet while others around you remain connected. We recognise the inconvenience this has caused and appreciate your patience.
We see that you’ve spoken with one of our support agents and have since requested to downgrade your service. Your request has been logged with our retentions team, who will assist and provide guidance on the next steps.
If you need further support while this is being addressed, please don’t hesitate to DM us directly, and we’ll help where we can.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Mar 2026, 14:39
Official
Hi Tandi, we understand how frustrating it is to be without internet while others around you remain connected. We recognise the inconvenience this has caused and appreciate your patience.
We see that you’ve spoken with one of our support agents and have since requested to downgrade your service. Your request has been logged with our retentions team, who will assist and provide guidance on the next steps.
If you need further support while this is being addressed, please don’t hesitate to DM us directly, and we’ll help where we can.
Warm regards,
Webafrica Crew
Webafrica Crew
TM
Tandi M's updateReviewer Update
23 Mar 2026, 15:02If this is what downgrade means, very interesting AI response why can’t you be truthful !!! It’s now 3o’clock the 3rd day of no internet , no update whatsoever I’m Thanks Webafrica!!!You can all see for yourselves I’m kept locked in till 1st May Webafrica: The cancellation of your Fibre: Openserve Uncapped 100/50 Mbps has been scheduled for 01/05/2026. To change the date, contact us via Live Chat no less than a week BEFORE the cancellation date to ensure uninterrupted service.
TM
Tandi M's update23 Mar 2026, 15:02
Reviewer Update
If this is what downgrade means, very interesting AI response why can’t you be truthful !!! It’s now 3o’clock the 3rd day of no internet , no update whatsoever I’m Thanks Webafrica!!!You can all see for yourselves I’m kept locked in till 1st May Webafrica: The cancellation of your Fibre: Openserve Uncapped 100/50 Mbps has been scheduled for 01/05/2026. To change the date, contact us via Live Chat no less than a week BEFORE the cancellation date to ensure uninterrupted service.
Webafrica's replyOfficial
23 Mar 2026, 15:08Hi Tandi, we’ve checked your account and see that there is currently an open escalation with our Retentions Team regarding your request to downgrade.
Could you please confirm if you still wish to proceed with the cancellation? Once we have your confirmation, we can ensure the appropriate steps are taken.
We understand how frustrating it is to experience service interruptions and delays, and we appreciate your patience while this matter is being reviewed.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Mar 2026, 15:08
Official
Hi Tandi, we’ve checked your account and see that there is currently an open escalation with our Retentions Team regarding your request to downgrade.
Could you please confirm if you still wish to proceed with the cancellation? Once we have your confirmation, we can ensure the appropriate steps are taken.
We understand how frustrating it is to experience service interruptions and delays, and we appreciate your patience while this matter is being reviewed.
Warm regards,
Webafrica Crew
Webafrica Crew
TM
Tandi M's updateReviewer Update
23 Mar 2026, 15:44You have already sent me an sms confirming the cancellation and that you are not releasing me and that I must pay termination fees !!!!
TM
Tandi M's update23 Mar 2026, 15:44
Reviewer Update
You have already sent me an sms confirming the cancellation and that you are not releasing me and that I must pay termination fees !!!!
Webafrica's replyOfficial
23 Mar 2026, 16:02Hello Tandi,
Thank you for responding and providing clarity on your situation. We can confirm that you were in contact with the Retentions Team this morning, and after receiving assistance, it was confirmed that you wished to proceed with cancelling your service. A cancellation has since been processed, with the effective cancellation date scheduled for 01/05/2026.
Should you require any further assistance or need to elaborate on additional support you may need, please send a direct message via Hello Peter and our team will be happy to assist.
Warm regards,
WebAfrica Crew
WebAfrica Crew
Webafrica's reply23 Mar 2026, 16:02
Official
Hello Tandi,
Thank you for responding and providing clarity on your situation. We can confirm that you were in contact with the Retentions Team this morning, and after receiving assistance, it was confirmed that you wished to proceed with cancelling your service. A cancellation has since been processed, with the effective cancellation date scheduled for 01/05/2026.
Should you require any further assistance or need to elaborate on additional support you may need, please send a direct message via Hello Peter and our team will be happy to assist.
Warm regards,
WebAfrica Crew
WebAfrica Crew
TM
Tandi M's updateReviewer Update
23 Mar 2026, 16:13What service did I get if I’m being charged for a service that I don’t have and continue to have no access to and I’m required to pay for it and you will continue to debit my account regardless of your failure to provide service??? And I’m spending R79 a day for my family to be able to put bread on the table regardless that I’ve paid you and you will continue to keep me locked in your network that has failed to provide the service. To make things worse you say I requested to exit when you do not have the service
TM
Tandi M's update23 Mar 2026, 16:13
Reviewer Update
What service did I get if I’m being charged for a service that I don’t have and continue to have no access to and I’m required to pay for it and you will continue to debit my account regardless of your failure to provide service??? And I’m spending R79 a day for my family to be able to put bread on the table regardless that I’ve paid you and you will continue to keep me locked in your network that has failed to provide the service. To make things worse you say I requested to exit when you do not have the service
TM
"I'm concerned about the handling of my cancellation request. Given the service outage and lack of resolution, I expect a more flexible approach. The 30-day hold seems punitive when I'm not receiving the service as paid for. Can someone review this case and provide:
- Clear explanation for the hold
- Options for expedited cancellation
- Consideration for compensation or refund for the outage
Please don't close the escalation without addressing these points."
Tandi M's updateReviewer Update
23 Mar 2026, 16:24"I'm concerned about the handling of my cancellation request. Given the service outage and lack of resolution, I expect a more flexible approach. The 30-day hold seems punitive when I'm not receiving the service as paid for. Can someone review this case and provide:
- Clear explanation for the hold
- Options for expedited cancellation
- Consideration for compensation or refund for the outage
Please don't close the escalation without addressing these points."
TM
Tandi M's update23 Mar 2026, 16:24
Reviewer Update
"I'm concerned about the handling of my cancellation request. Given the service outage and lack of resolution, I expect a more flexible approach. The 30-day hold seems punitive when I'm not receiving the service as paid for. Can someone review this case and provide:
- Clear explanation for the hold
- Options for expedited cancellation
- Consideration for compensation or refund for the outage
Please don't close the escalation without addressing these points."
Webafrica's replyOfficial
23 Mar 2026, 16:36 Hello Tandi,
We understand how distressing it can be to pay for a service that hasn’t been provided, especially when it affects your family’s daily needs. Your experience is important to us, and we appreciate you sharing the details of your situation.
We have reached out to our Retentions Team and request that they contact you directly as soon as possible to provide further assistance and address your concerns. Your feedback will also be shared with our Service Quality Team to help improve the experience for all customers.
Warm regards,
WebAfrica Crew
Webafrica's reply23 Mar 2026, 16:36
Official
Hello Tandi,
We understand how distressing it can be to pay for a service that hasn’t been provided, especially when it affects your family’s daily needs. Your experience is important to us, and we appreciate you sharing the details of your situation.
We have reached out to our Retentions Team and request that they contact you directly as soon as possible to provide further assistance and address your concerns. Your feedback will also be shared with our Service Quality Team to help improve the experience for all customers.
Warm regards,
WebAfrica Crew
TM
Tandi M's updateReviewer Update
24 Mar 2026, 08:15Today it’s the 24th March, the 4th day with no results, with Webafrica refusing to release my line saying it’s open serve that’s keeping me locked in the same open serve that has been having a fault for the last 4 days now with my family and kids working from home and having online studies today we had to buy data whilst paying Webafrica. They say it’s not their fault but it’s openserve . All I’m asking is if you can’t provide the service release me or provide me with alternative internet whilst there’s a fault . Is that too much to ask.
TM
Tandi M's update24 Mar 2026, 08:15
Reviewer Update
Today it’s the 24th March, the 4th day with no results, with Webafrica refusing to release my line saying it’s open serve that’s keeping me locked in the same open serve that has been having a fault for the last 4 days now with my family and kids working from home and having online studies today we had to buy data whilst paying Webafrica. They say it’s not their fault but it’s openserve . All I’m asking is if you can’t provide the service release me or provide me with alternative internet whilst there’s a fault . Is that too much to ask.
TM
Tandi M's updateReviewer Update
24 Mar 2026, 08:38Dear Webafrica Support Team,
I am writing to formally lodge a complaint regarding my fibre internet service, which has been non-functional for the past four (4) days.
Despite reporting the issue, I have been informed that the fault lies with Openserve. However, my contract is with your company, and I hold you responsible for ensuring the provision of the service I am paying for.
The prolonged outage has significantly affected my ability to work and submit my online studies, causing serious inconvenience and disruption. To date, I have not been provided with a clear resolution timeframe or any interim solution.
In terms of the Consumer Protection Act, I am entitled to services that are reliable and delivered in a timely manner. Your failure to restore my service within a reasonable period constitutes a material breach of contract.
Accordingly, I hereby demand the following:
- Immediate restoration of my internet service within 48 hours of this notice; OR
- Cancellation of my service with immediate effect, without any notice period or early termination penalty.
Should this matter not be resolved within the stipulated 48 hours, I will have no option but to escalate the complaint to the ICASA and the National Consumer Commission.
I trust this matter will be treated with urgency and resolved promptly.
Kind regards,
NOLUTHANDO Beauty Manzini
NOLUTHANDO Beauty Manzini
TM
Tandi M's update24 Mar 2026, 08:38
Reviewer Update
Dear Webafrica Support Team,
I am writing to formally lodge a complaint regarding my fibre internet service, which has been non-functional for the past four (4) days.
Despite reporting the issue, I have been informed that the fault lies with Openserve. However, my contract is with your company, and I hold you responsible for ensuring the provision of the service I am paying for.
The prolonged outage has significantly affected my ability to work and submit my online studies, causing serious inconvenience and disruption. To date, I have not been provided with a clear resolution timeframe or any interim solution.
In terms of the Consumer Protection Act, I am entitled to services that are reliable and delivered in a timely manner. Your failure to restore my service within a reasonable period constitutes a material breach of contract.
Accordingly, I hereby demand the following:
- Immediate restoration of my internet service within 48 hours of this notice; OR
- Cancellation of my service with immediate effect, without any notice period or early termination penalty.
Should this matter not be resolved within the stipulated 48 hours, I will have no option but to escalate the complaint to the ICASA and the National Consumer Commission.
I trust this matter will be treated with urgency and resolved promptly.
Kind regards,
NOLUTHANDO Beauty Manzini
NOLUTHANDO Beauty Manzini
Webafrica's replyOfficial
24 Mar 2026, 08:45Hi Tandi, we completely understand how disruptive this service outage has been, and we appreciate you taking the time to formally raise your concerns.
We see that you’ve already spoken with our Retentions Team, and your request for a downgrade has been assisted. Regarding the ongoing fault, your case has been escalated to our Faults Team, who are actively reviewing the situation and will provide you with the latest updates regarding the resolution.
We appreciate your patience while the matter is being addressed and want to assure you that we are monitoring the case closely. Once the Faults Team has an update, they will provide guidance on the next steps.
Warm Ragards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Mar 2026, 08:45
Official
Hi Tandi, we completely understand how disruptive this service outage has been, and we appreciate you taking the time to formally raise your concerns.
We see that you’ve already spoken with our Retentions Team, and your request for a downgrade has been assisted. Regarding the ongoing fault, your case has been escalated to our Faults Team, who are actively reviewing the situation and will provide you with the latest updates regarding the resolution.
We appreciate your patience while the matter is being addressed and want to assure you that we are monitoring the case closely. Once the Faults Team has an update, they will provide guidance on the next steps.
Warm Ragards,
Webafrica Crew
Webafrica Crew
TM
Tandi M's updateReviewer Update
24 Mar 2026, 08:47Dear Webafrica Support Team,
I am writing to formally lodge a complaint regarding my fibre internet service, which has been non-functional for the past four (4) days.
Despite reporting the issue, I have been informed that the fault lies with Openserve. However, my contract is with your company, and I hold you responsible for ensuring the provision of the service I am paying for.
The prolonged outage has significantly affected my ability to work and submit my online studies, causing serious inconvenience and disruption. To date, I have not been provided with a clear resolution timeframe or any interim solution.
In terms of the Consumer Protection Act, I am entitled to services that are reliable and delivered in a timely manner. Your failure to restore my service within a reasonable period constitutes a material breach of contract.
Accordingly, I hereby demand the following:
- Immediate restoration of my internet service within 48 hours of this notice; OR
- Cancellation of my service with immediate effect, without any notice period or early termination penalty.
Should this matter not be resolved within the stipulated 48 hours, I will have no option but to escalate the complaint to the ICASA and the National Consumer Commission.
I trust this matter will be treated with urgency and resolved promptly.
Kind regards,
NOLUTHANDO B Manzini
NOLUTHANDO B Manzini
TM
Tandi M's update24 Mar 2026, 08:47
Reviewer Update
Dear Webafrica Support Team,
I am writing to formally lodge a complaint regarding my fibre internet service, which has been non-functional for the past four (4) days.
Despite reporting the issue, I have been informed that the fault lies with Openserve. However, my contract is with your company, and I hold you responsible for ensuring the provision of the service I am paying for.
The prolonged outage has significantly affected my ability to work and submit my online studies, causing serious inconvenience and disruption. To date, I have not been provided with a clear resolution timeframe or any interim solution.
In terms of the Consumer Protection Act, I am entitled to services that are reliable and delivered in a timely manner. Your failure to restore my service within a reasonable period constitutes a material breach of contract.
Accordingly, I hereby demand the following:
- Immediate restoration of my internet service within 48 hours of this notice; OR
- Cancellation of my service with immediate effect, without any notice period or early termination penalty.
Should this matter not be resolved within the stipulated 48 hours, I will have no option but to escalate the complaint to the ICASA and the National Consumer Commission.
I trust this matter will be treated with urgency and resolved promptly.
Kind regards,
NOLUTHANDO B Manzini
NOLUTHANDO B Manzini
Webafrica's replyOfficial
24 Mar 2026, 08:52Hi Tandi, we completely understand how disruptive this service outage has been, and we appreciate you taking the time to formally raise your concerns.
We see that you’ve already spoken with our Retentions Team, and your request for a downgrade has been assisted. Regarding the ongoing fault, your case has been escalated to our Faults Team, who are actively reviewing the situation and will provide you with the latest updates regarding the resolution.
We appreciate your patience while the matter is being addressed and want to assure you that we are monitoring the case closely. Once the Faults Team has an update, they will provide guidance on the next steps.
Warm Ragards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Mar 2026, 08:52
Official
Hi Tandi, we completely understand how disruptive this service outage has been, and we appreciate you taking the time to formally raise your concerns.
We see that you’ve already spoken with our Retentions Team, and your request for a downgrade has been assisted. Regarding the ongoing fault, your case has been escalated to our Faults Team, who are actively reviewing the situation and will provide you with the latest updates regarding the resolution.
We appreciate your patience while the matter is being addressed and want to assure you that we are monitoring the case closely. Once the Faults Team has an update, they will provide guidance on the next steps.
Warm Ragards,
Webafrica Crew
Webafrica Crew
TM
Tandi M's updateReviewer Update
24 Mar 2026, 08:54Dear Webafrica Support Team,
I am writing to formally lodge a complaint regarding my fibre internet service, which has been non-functional for the past four (4) days.
Despite reporting the issue, I have been informed that the fault lies with Openserve. However, my contract is with your company, and I hold you responsible for ensuring the provision of the service I am paying for.
The prolonged outage has significantly affected my ability to work and submit my online studies, causing serious inconvenience and disruption. To date, I have not been provided with a clear resolution timeframe or any interim solution.
In terms of the Consumer Protection Act, I am entitled to services that are reliable and delivered in a timely manner. Your failure to restore my service within a reasonable period constitutes a material breach of contract.
Accordingly, I hereby demand the following:
- Immediate restoration of my internet service within 48 hours of this notice; OR
- Cancellation of my service with immediate effect, without any notice period or early termination penalty.
Should this matter not be resolved within the stipulated 48 hours, I will have no option but to escalate the complaint to the ICASA and the National Consumer Commission.
I trust this matter will be treated with urgency and resolved promptly.
Kind regards,
NOLUTHANDO B Manzini
NOLUTHANDO B Manzini
TM
Tandi M's update24 Mar 2026, 08:54
Reviewer Update
Dear Webafrica Support Team,
I am writing to formally lodge a complaint regarding my fibre internet service, which has been non-functional for the past four (4) days.
Despite reporting the issue, I have been informed that the fault lies with Openserve. However, my contract is with your company, and I hold you responsible for ensuring the provision of the service I am paying for.
The prolonged outage has significantly affected my ability to work and submit my online studies, causing serious inconvenience and disruption. To date, I have not been provided with a clear resolution timeframe or any interim solution.
In terms of the Consumer Protection Act, I am entitled to services that are reliable and delivered in a timely manner. Your failure to restore my service within a reasonable period constitutes a material breach of contract.
Accordingly, I hereby demand the following:
- Immediate restoration of my internet service within 48 hours of this notice; OR
- Cancellation of my service with immediate effect, without any notice period or early termination penalty.
Should this matter not be resolved within the stipulated 48 hours, I will have no option but to escalate the complaint to the ICASA and the National Consumer Commission.
I trust this matter will be treated with urgency and resolved promptly.
Kind regards,
NOLUTHANDO B Manzini
NOLUTHANDO B Manzini
Webafrica's replyOfficial
24 Mar 2026, 09:12Hi Tandi, we completely understand how disruptive this service outage has been, and we appreciate you taking the time to formally raise your concerns.
We see that you’ve already spoken with our Retentions Team, and your request for a downgrade has been assisted. Regarding the ongoing fault, your case has been escalated to our Faults Team, who are actively reviewing the situation and will provide you with the latest updates regarding the resolution.
We appreciate your patience while the matter is being addressed and want to assure you that we are monitoring the case closely. Once the Faults Team has an update, they will provide guidance on the next steps.
Warm Ragards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Mar 2026, 09:12
Official
Hi Tandi, we completely understand how disruptive this service outage has been, and we appreciate you taking the time to formally raise your concerns.
We see that you’ve already spoken with our Retentions Team, and your request for a downgrade has been assisted. Regarding the ongoing fault, your case has been escalated to our Faults Team, who are actively reviewing the situation and will provide you with the latest updates regarding the resolution.
We appreciate your patience while the matter is being addressed and want to assure you that we are monitoring the case closely. Once the Faults Team has an update, they will provide guidance on the next steps.
Warm Ragards,
Webafrica Crew
Webafrica Crew
TM
Tandi M's updateReviewer Update
24 Mar 2026, 09:59This is the sms I received but they still say the line is still down why send me the message if the line is down ? The issue affecting Openserve Fibre services in your area has been resolved. Please reboot your hardware if your service is still down. 2026-03-24T09:32:45
TM
Tandi M's update24 Mar 2026, 09:59
Reviewer Update
This is the sms I received but they still say the line is still down why send me the message if the line is down ? The issue affecting Openserve Fibre services in your area has been resolved. Please reboot your hardware if your service is still down. 2026-03-24T09:32:45
Webafrica's replyOfficial
24 Mar 2026, 10:04Hi Tandi, we understand how confusing it can be to receive a message saying the outage has been resolved while your service is still down. We want to reassure you that our Support Team is actively investigating this outage and will provide an update as soon as possible.
We appreciate your patience while the matter is being reviewed and are committed to ensuring your service is restored promptly.
Warm regards,
The Webafrica Crew
The Webafrica Crew
Webafrica's reply24 Mar 2026, 10:04
Official
Hi Tandi, we understand how confusing it can be to receive a message saying the outage has been resolved while your service is still down. We want to reassure you that our Support Team is actively investigating this outage and will provide an update as soon as possible.
We appreciate your patience while the matter is being reviewed and are committed to ensuring your service is restored promptly.
Warm regards,
The Webafrica Crew
The Webafrica Crew
TM
Tandi M's updateReviewer Update
24 Mar 2026, 10:27Webafrica: Your Fibre is active & you can connect! To change your router PPoE details, use username: jop250@wa and password: h884bO8qOm
Now I’ve been given a new reference number for just my line *Babalwa M.*: I managed to log fault for your line directly to openserve The ticket number is 56ARK240326.
Now I’ve been given a new reference number for just my line *Babalwa M.*: I managed to log fault for your line directly to openserve The ticket number is 56ARK240326.
TM
Tandi M's update24 Mar 2026, 10:27
Reviewer Update
Webafrica: Your Fibre is active & you can connect! To change your router PPoE details, use username: jop250@wa and password: h884bO8qOm
Now I’ve been given a new reference number for just my line *Babalwa M.*: I managed to log fault for your line directly to openserve The ticket number is 56ARK240326.
Now I’ve been given a new reference number for just my line *Babalwa M.*: I managed to log fault for your line directly to openserve The ticket number is 56ARK240326.
TM
Tandi M's updateReviewer Update
24 Mar 2026, 10:30*Babalwa M.*: What it means is that I now successfully logged a fault specifically for your line with Openserve,
*Babalwa M.*: This allows them to investigate and fix the problem directly on your line, rather than it just being part of a general outage.
*Babalwa M.*: This allows them to investigate and fix the problem directly on your line, rather than it just being part of a general outage.
TM
Tandi M's update24 Mar 2026, 10:30
Reviewer Update
*Babalwa M.*: What it means is that I now successfully logged a fault specifically for your line with Openserve,
*Babalwa M.*: This allows them to investigate and fix the problem directly on your line, rather than it just being part of a general outage.
*Babalwa M.*: This allows them to investigate and fix the problem directly on your line, rather than it just being part of a general outage.
Webafrica's replyOfficial
24 Mar 2026, 10:31Hi Tandi, thank you for the update.
Our team will continue to monitor the situation and provide any updates as soon as there is progress. We appreciate your patience while the matter is being reviewed.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Mar 2026, 10:31
Official
Hi Tandi, thank you for the update.
Our team will continue to monitor the situation and provide any updates as soon as there is progress. We appreciate your patience while the matter is being reviewed.
Warm regards,
Webafrica Crew
Webafrica Crew