Stay Away! They do not care about their "loyal" customers and will milk them dry if they can.

Was a client fron October 2021. Can not complain about the Internet service that was provided but the customer service is a nightmare - good luck with the stupid bot and good luck getting hold of some one that can actually help. With that said I notice earlier this year (2024) that i was being charged R749 for a 25/25 Mbps line... where I could get the service much cheaper from another service provider e.g. Cool Ideas for R429. Upon enquiring about it an agent said that only new contracts are at lower cost BUT then you also sign an exit clause of over R1000 if you then cancel that contract... Great way to treat your customers especially those that has almost been with you for 3 years. What is best is when I cancel my contract with them (ended August 2024) then they offered better prices without any cancelation clauses - i did not accept this offer since the way they do businessthey will probably get you in anotherway (Maybe they should treat their customers better and not milk them dry until they try to cancel then the customers will not want to cancel).

LASTLY they then they expect the customers to return the "free to uses" router after almost 3 years with all original parts etc. What is the chances of you still having that router after 3 years or that it is working... if you do not then they slap you another R1000 bill for a 3 year old outdated router that you can not even find a replacement for on the market haha.

Thus if you are with Webafrica... I hope you still have your router and all the original cables etc. Because they are an unforgiven service provider that only milks their customers dry. My previous ISP (Cool Ideas) never claimed back their "free to use" when I cancelled adter 2 years...thus I will rather give my money to them from now on.