STAY AWAY. STAY FAR FAR AWAY. ******* AND *****.

This is by far the worst experience I've had in the service industry for years now. These people are ***** and ******.

Openserve has upgraded most of their ISPs for no extra cost. Webafrica has not. A few weeks back I made contact with them and they informed me that their new pricing was only applicable to new customers. I opted to downgrade to the lowest possible package.

Their new pricing came out some months before this massive mistake on their end came at my expense.

I am usually debited on the 1st or 2nd of the month. I get a notification on the FOURTH that I've been debited well over and above what I've been paying for my internet line over the last two years almost.

I tried opening a dialogue via the WhatsApp chat and I was tossed around and transferred FOUR times, with not even an explanation to which department I was in. It is absolutely appalling that they treat their customers this way.

Eventually I get hold of a consultant that EVENTUALLY agrees that there's a mistake from their side to compensate a "price match" and then when I contested said price, she argued that there was a mail sent out regarding price increase. This is a bold faced lie. When called out on that, she apologized and offered me a measly credit.

I've been a loyal customer for a few years now and have recommended many friends and family but I would strongly advise people to stay the hell away from these ********* *******. I will be cancelling.

There's just so many other options that are much cheaper right now and to go through this customer support just isn't worth my time.