Stay away from Webafrica worst customer Service ever.

Webafrica has the worst service I have ever received, as a "Valued Customer" I have been **** to, ignored and blatantly disregarded, not to mention they are purely using whatsapp and a support platform with automated greeting opening messages which appear to be from an agent but are not. I decided to cancel with them and sent the router back to the address the agent provided, I have harassed regarding the router as they want to charge me for a router that was returned, even after providing the Proof of delivery multiple times. I received an email about my cancellation at the end of May, yet they are stating that there is an outstanding balance for June. I have been communicating with multiple agents stating the same thing " The Router has been returned and the cancellation was scheduled for the end of May" but I continually receive emails from different agents for the same issue.