STAY AWAY FROM WEBAFRICA. THE WORST ISP AND CUSTOMER SERVICE

If i could rate webafrica less than one star i would. This is the WORST i mean the WORST ISP to be with. To anyone that's thinking of joining webafrica please stay as far away as possible from them. The only people you can get hold of is the sales team to sell you their packages. Once you sign up everything goes south. Their support is non existent. If you phone to get hold of someone be willing to waste all your airtime or minutes.

I have been having endless issues with them and at least once a week my internet drops. I cant access my router admin and I have to go through the process of resetting my router which is super frustrating. i cant wait to get assisted by an agent because it takes forever to get hold of someone and if you do they tell me to reset my router or they cant assist me. All of these issues and i have been signed up with them for ONLY ONE MONTH.

They keep advertising their whatsapp service which is horrible. It takes super long to get through to an agent and when you get through most of the agents that assisted me are not capable of assisting, do not have any customer service experience, are not cable of understanding what the issue is. Some of the problems that i experienced: - I am a brand new customer and got through to an agent. The agent did not want to assist me so he ended up not responding to my messages. Their system automatically closes a chat if open with no response after about 30mins and the agent knew that. So by him just ignoring and not responding ended the chat. super frustrating. - Got through to an agent and explained my issue. the agent did not have clue what i was saying because she kept on telling me to do things which i CLEARLY told her more than once that i cannot do it. The messages they send out is clearly templated messages even if you ask a question. they do not directly answer you but send you a template message. - Got through to another agent when my internet was back up. told her that i have internet but this is the issue that i am facing every week. she then said can you follow some steps to see if we can find the problem. I agreed and as we going through the steps i loose internet connection based on something she told me to do. When i asked her to please assist and get my internet back and to respond quicker as the responses was about 5 - 10mins from her, she stopped responding and transferred me to another agent which is totally unprofessional. I only got connected to the other agent the next day. Had no internet the whole night. Those are some of the frustrating whatsapp agent issues that i had and doesn't seem to get any better.

I managed to log a complaint with the CEO who then got some agent by the name of Carmaliter Davids, who emailed me and then called me. I had a conversation with her and thought my problems would be going away. She then said she will get back to me the next day. It has been over a week and i have sent many emails to her with no response. She just decided to not get back/follow up with me. AGAIN SERVICE IS PETHETIC.

I cannot stress anymore to anyone that wants to join webafrica to stay far far far away from them. if i could leave them without paying the installation fee i would run away not look back at that company.

Endless issues.