DN
Danton N
1 reviews | Active since Jul 2015
08 Apr 2026, 08:18
Stay away from WebAfrica no service and lies to clients
Whatever you do stay away from these guys, you hold for days straight on their whatsapp line as they refuse to take calls or emails so you are forced to use whatsapp. Then they have a 3 week guarantee that they will credit you R900 if line not installed took over 3 weeks to install mine and I never received credit furthermore I was forced to pay for the 3 weeks while I sat without internet. I am not saying their service is bad they actually need to provide service but its non existent. I hope all the fibre providers realize this company is dropping their name and they cancel their contracts with them. I am looking for a service provider that does not break promises these guys are worse than telkom at least you can call telkom
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
08 Apr 2026, 09:10Hello Danton,
We completely understand how frustrating it must have been to experience delays with your installation and the lack of follow-up regarding your credit. Sitting without internet and facing long waits can be very upsetting, and we recognize the inconvenience this has caused.
We’ve reached out to the team that handles installations to take a closer look at your account and provide feedback to you via email. We’ll also be sharing your experience with our Service Quality Team so they can review it and work on improving how these situations are handled.
If you need any further assistance, please send us a direct message on Hello Peter with a brief description of your issue, and our team will be happy to assist.
Warm regards,
Webafrica Crew
We completely understand how frustrating it must have been to experience delays with your installation and the lack of follow-up regarding your credit. Sitting without internet and facing long waits can be very upsetting, and we recognize the inconvenience this has caused.
We’ve reached out to the team that handles installations to take a closer look at your account and provide feedback to you via email. We’ll also be sharing your experience with our Service Quality Team so they can review it and work on improving how these situations are handled.
If you need any further assistance, please send us a direct message on Hello Peter with a brief description of your issue, and our team will be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's reply08 Apr 2026, 09:10
Official
Hello Danton,
We completely understand how frustrating it must have been to experience delays with your installation and the lack of follow-up regarding your credit. Sitting without internet and facing long waits can be very upsetting, and we recognize the inconvenience this has caused.
We’ve reached out to the team that handles installations to take a closer look at your account and provide feedback to you via email. We’ll also be sharing your experience with our Service Quality Team so they can review it and work on improving how these situations are handled.
If you need any further assistance, please send us a direct message on Hello Peter with a brief description of your issue, and our team will be happy to assist.
Warm regards,
Webafrica Crew
We completely understand how frustrating it must have been to experience delays with your installation and the lack of follow-up regarding your credit. Sitting without internet and facing long waits can be very upsetting, and we recognize the inconvenience this has caused.
We’ve reached out to the team that handles installations to take a closer look at your account and provide feedback to you via email. We’ll also be sharing your experience with our Service Quality Team so they can review it and work on improving how these situations are handled.
If you need any further assistance, please send us a direct message on Hello Peter with a brief description of your issue, and our team will be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
08 Apr 2026, 12:46Hello Danton,
We completely understand how upsetting it must be to feel that your concerns were not addressed properly, especially as a valued client for the past three years. It’s never our intention to come across as condescending, and we sincerely regret that this has caused frustration.
Please be assured that the relevant team will respond to your email as soon as possible.
If you need any further assistance, please send a direct message on Hello Peter with a brief description of your concern, and our team will be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's reply08 Apr 2026, 12:46
Official
Hello Danton,
We completely understand how upsetting it must be to feel that your concerns were not addressed properly, especially as a valued client for the past three years. It’s never our intention to come across as condescending, and we sincerely regret that this has caused frustration.
Please be assured that the relevant team will respond to your email as soon as possible.
If you need any further assistance, please send a direct message on Hello Peter with a brief description of your concern, and our team will be happy to assist.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
13 Apr 2026, 13:16Hi Danton, thank you for your message, we understand how frustrating it is to feel like you’re only getting feedback after following up here.
Our installations team is actively following up on your case to get clarity and move things forward. We know you’ve been waiting, and this is being prioritised so you’re not left without an update.
As soon as there’s confirmed feedback, it will be shared with you directly.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 13:16
Official
Hi Danton, thank you for your message, we understand how frustrating it is to feel like you’re only getting feedback after following up here.
Our installations team is actively following up on your case to get clarity and move things forward. We know you’ve been waiting, and this is being prioritised so you’re not left without an update.
As soon as there’s confirmed feedback, it will be shared with you directly.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
17 Apr 2026, 10:04Hello Danton.
We have arranged for our Collections Finance team to review the service suspension and get in touch to discuss the next steps directly.
Warm regards,
Webafrica Crew
We have arranged for our Collections Finance team to review the service suspension and get in touch to discuss the next steps directly.
Warm regards,
Webafrica Crew
Webafrica's reply17 Apr 2026, 10:04
Official
Hello Danton.
We have arranged for our Collections Finance team to review the service suspension and get in touch to discuss the next steps directly.
Warm regards,
Webafrica Crew
We have arranged for our Collections Finance team to review the service suspension and get in touch to discuss the next steps directly.
Warm regards,
Webafrica Crew