Stay away from WebAfrica it is a nightmare

Horrible experience, bad service! Don't choose WebAfrica opt for another service provider.

I paid for a service that has not been working ever since I moved homes almost 2 months ago, I paid about R700.00 last week on the 25th of August. I had alerted them that the service is not ever since I moved and that they should send a tech person to get the issue fixed as I work from home and I need wifi more than ever now. Then a Tech calls on Friday, 27th Aug telling me he'll be coming to take a look at the issue and perhaps sort it out so I can be up and running. Instead the Tech confirms my old address before he arrives in which I corrected him that it is my old address and that I had alerted the service provider of moving homes and had updated my new address on their customer zone website. The Tech guy said 'unfortunately he will not be able to assist me as the area he works on is the old address that I had which is Northriding and that he does not operate in my new area 'Lonehill' and that he will alert WebAfrica to send a new Tech person who operates in the erea and he'll get back to me. At this point I was annoyed because it has been a roller-coaster ride throughout, no one got back to me nor apologized for the inconvenience. Monday comes and I am the same person who needs to be doing constant follow-ups because no one really cares to follow up as I am their paying customer, I was then informed that since I've moved homes I need to pay about R1775.00 for installation and to be up and running, I questioned why? I was told reason being I have moved to a new home and that I've only been with WebAfrica for under 12 months (mind due with was the amount I paid when the service provider came to install for the first time at my old address). So basically no one stopped when I paid the R700.00 last week for them to demand R1775.00 on Monday in which they have with held.

Imagine such a ***** experience, they are very quick on demanding money for them to ***** the customer over! WebAfrica I want my money back, you took R700 from me for you to tell me 2 days later that I should pay R1775.00 to be active, what a disgrace of broad day light *******!