FS
Fred S
1 reviews | Active since Jul 2019
26 Jun 2022, 11:04
Stay away from Webafrica
Please do yourself a huge favour, save yourself time and heaps of frustration, and stay well clear of Webafrica. The ONLY way for you to ever get hold of Webafrica once they've signed you up, is via WhatsApp. I have been without Internet for 2 weeks, with the WhatsApp stuck in a loop where I am simply reminded that there is a pending call back and someone will be in touch shortly. 2 WEEKS.... nothing! I don't care what cancellation fees I must pay, I am cancelling with these *********** people.
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Fred S's updateReviewer Update
26 Jun 2022, 12:17Webafrica Consumer Protection Act Non-Compliance. Please correct me if I'm wrong, but as far as complying with CPA and Treating Customers Fairly, is Webafrica not supposed to provide easy processes for their customers to be able to cancel their services? I am unable to cancel the current service due to the only process to do so, which is strictly via its "Customer Zone", being non functional. Please urgently advise on any alternative process for cancelling your service?
FS
Fred S's update26 Jun 2022, 12:17
Reviewer Update
Webafrica Consumer Protection Act Non-Compliance. Please correct me if I'm wrong, but as far as complying with CPA and Treating Customers Fairly, is Webafrica not supposed to provide easy processes for their customers to be able to cancel their services? I am unable to cancel the current service due to the only process to do so, which is strictly via its "Customer Zone", being non functional. Please urgently advise on any alternative process for cancelling your service?