STAY AWAY FROM WEBAFRICA – CANCELLATION PROCESS IS A NIGHTMARE

For nearly 10 years I WAS a happy Webafrican. But after the CEO has changed in 2020 and the – obviously - pandemic founded re-organisation of their employees with only remote working from home – this company has changed 180° to one of the worse ISP in the South Africaan market. Besides the lack of competent support staff any cancellation process is a nightmare. You cannot cancel any more on your client profile on their website – you are forced to do it only via their Whatsapp Chat. And there starts the nightmare. As soon as you commit your wish to cancel “you will be transferred to the cancellation team” and you need to wait for hours for a respond with no success. I’ve been through this procedure the last couple of month for some of my friends and eventually for myself, resulting always in the need to log a mediation request at ISPA. This is the only way one get rid of this disgusting ISP.