STAY AWAY FROM WEBAFRICA!!!!!!!!!!!

Item: Webafrica
Rating: 1
Author: Bianca J

Im writing this as i am waiting on my whatsapp message to be responded to where i am blatantly ignored for requesting a refund of my money that is with Webafrica laying in a credit.

The last month has been horid dealing with you considering im a client of Webafrica since 2022. From a sales person (Robin) *****ing up a home moving order to earn commission, to retentions (Mpho) lying to me, to sending out the poor service provider that has to do the installation to my home 3 times, to not having internet at all anymore, to struggling to get my money that is in credit with Webafrica 3 weeks later. Been talking to Nomnikelo at billing and have just been ignored for the past 40min.

I WANT MY MONEY NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am sick and tired of Webafrica and this has been the worst experience of my life.

Helpful (0)

Replies (1)

Webafrica's replyOfficial

10 Sept 2026, 14:55

Hello Bianca
We recognise how frustrating this experience has been, particularly after being a Webafrica customer since 2022 and having to follow up repeatedly regarding your home move, connectivity and account credit.

We see that a refund request has already been logged for review earlier today. Our Invoicing team will review the request and the account details. To help, we have flagged the refund with them and requested feedback on the refund status ASAP.

We appreciate the opportunity to learn from this experience and to action improvements where it matters most.

Warm regards,
Webafrica Crew

Webafrica's reply10 Sept 2026, 14:55

Official

We appreciate the opportunity to learn from this experience and to action improvements where it matters most.

Warm regards,
Webafrica Crew