Stay away from Webafrica and Frogfoot

Last year March i cancelled my fibre with Webafrica then signed back up with them 2 weeks later on a different deal which was working as per normal, till they cut my line in December. They explained this was for the cancellation in March. The mistake was rectified a day later.

My current issue - a representative from Frogfoot Fibre called me on Monday asking about the equipment when i cancelled and if i left it on the premises or took it with me. I explained that im still in the same house and have been using and paying for the fibre so its not cancelled. The woman from Frogfoot seemed very confused and once i heard her confusion i asked her to please ensure my line doesn’t get cut now in error for a cancellation request dating back to March 2019, which she confirmed.

Low and behold 30 minutes later my line is cut and i’m unable to work from home since Monday. I have called Webafrica more than 14 times in the last 2 days but i am getting no where. The last call was this morning which i was on the phone for more than a hour but still no resolution or as requested a manager phoning me back. I tried calling Frogfoot direct but they just advised me that i’m not their client so they cannot assist. I am lucky to be one of the fortunate to work from home but cant do that without internet.

Now if it wasn’t lockdown i would look for some other route to go but thats not a option.