TM
Thabang M
1 reviews | Active since Mar 2015
11 Jun 2026, 12:42
Stay away from Webafrica!!!
The worst decision I made in life was joining Webafrica. I entered into a contract with them for internet services. Two weeks ago they suspended my internet even though I made payment. I spoke to over 20 agents in the 2 week period and they confirm they can see the payment reflecting on their side but at the same time they ask me to send them proof of payment, then nothing! I even ended up making a second payment hoping for a miracle but till today I don't have service.
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Replies (1)
Webafrica's replyOfficial
11 Jun 2026, 12:59Hi Thabang,
We hear your frustration, especially after being without service for 2 weeks despite making payments and spending a lot of time trying to get this resolved. We understand how exhausting it must be to repeat the same steps without seeing a proper resolution.
We hear your frustration, especially after being without service for 2 weeks despite making payments and spending a lot of time trying to get this resolved. We understand how exhausting it must be to repeat the same steps without seeing a proper resolution.
To help us take this forward properly and avoid any further delays, please send us a DM with your account detail. This will allow us to review your payment status, service suspension, and engagement history with the agents so we can escalate it to the correct team for urgent resolution.
We appreciate your patience while this is being worked on and will ensure it gets the attention it needs.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply11 Jun 2026, 12:59
Official
Hi Thabang,
We hear your frustration, especially after being without service for 2 weeks despite making payments and spending a lot of time trying to get this resolved. We understand how exhausting it must be to repeat the same steps without seeing a proper resolution.
We hear your frustration, especially after being without service for 2 weeks despite making payments and spending a lot of time trying to get this resolved. We understand how exhausting it must be to repeat the same steps without seeing a proper resolution.
To help us take this forward properly and avoid any further delays, please send us a DM with your account detail. This will allow us to review your payment status, service suspension, and engagement history with the agents so we can escalate it to the correct team for urgent resolution.
We appreciate your patience while this is being worked on and will ensure it gets the attention it needs.
Warm regards,
Webafrica Crew
Webafrica Crew