MK
Monica K
1 reviews | Active since Jun 2012
25 Jan 2019, 10:23
STAY AWAY FROM WEBAFRICA
!!Beware!! Webafrica is actually WebFIASCO. Lies and unfulfilled promises. They've been deducting money from bank account for a service that has not worked for a single day! Not even one minute of internet, ever, but still billing and deducting subscription. Just avoid them! Even after they have been notified in writing that due to no internet ever having been live at the property and that we were going with another service provider, they are still billing and still holding on to the money. Stay away from Web Africa.
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Replies (2)
Webafrica's replyOfficial
25 Jan 2019, 10:25Dear Monica,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Webafrica's reply25 Jan 2019, 10:25
Official
Dear Monica,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US : ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screen shots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon – Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
MK
Monica K's updateReviewer Update
25 Jan 2019, 13:06Dear WebAfrica, I've done all the above. A FEW TIMES ALREADY, ie every few days since 24 December. It's not having any effect. You have not refunded the monies paid to you, for a service which you have never provided. You are fixing to collect the next debit order amount at the end of January. This means you will have been paid for two months of internet, when you have not provided even one second of internet, EVER, to this property. I will be escalating the complaint to other media should the money not be immediately refunded and all invoicing / collection of monies from the bank account cease.
MK
Monica K's update25 Jan 2019, 13:06
Reviewer Update
Dear WebAfrica, I've done all the above. A FEW TIMES ALREADY, ie every few days since 24 December. It's not having any effect. You have not refunded the monies paid to you, for a service which you have never provided. You are fixing to collect the next debit order amount at the end of January. This means you will have been paid for two months of internet, when you have not provided even one second of internet, EVER, to this property. I will be escalating the complaint to other media should the money not be immediately refunded and all invoicing / collection of monies from the bank account cease.