TM
Tman M
1 reviews | Active since Aug 2020
15 Aug 2020, 08:33
stay away from webafrica
Learn from other people's experiences and make smarter choices, I made the worse decision by choosing webAfrica as my ISP. I have used different ISP for many years and i never complained, i used webafrica for few months and am already not happy with their service.
I have logged the call last month(July:2020) before the 20th , the call is about internet not working, i asked about the turn around time , the agent told me 24 hrs my internet will be working, i waited 72 hours my internet was still not working. i called the different the different agent he apologized for poor services i received from his colleague he then logged the call with their technical team and the said the SLA will be 48 hrs i waited for 72 hrs again with no luck. the i called again the first agent complained that the call was incorrectly logged by the second agent he said he was rectifying the mistake and i must wait again for 24 hrs.
i was still not able to access internet after 48 hrs, i sent message to their customer zone page explaining everything customer, my call was closed without contacting me or resolving my issue , i sent the email to their support team still no luck, more than a MONTH without the internet but still debating my account :(. below is all my reference number and all the people who tried helping.
my internet still not working today(August:2020) such an insult to the word "africa" , maybe we should say "webDisappointing" 17 July - till date 15 August 2020 1. Carmaliter *** 2. Lisa 3. Francois *** 4. Carmaliter *** 5. Masithembe *** 6. Masithembebref#220125 7. Khuboni *** 8. Iman ***
Helpful (0)
Replies (1)0
Replies (1)TM
Tman M's updateReviewer Update
15 Aug 2020, 08:42my internet still not working today(August:2020)
such an insult to the word "africa" , maybe we should say "webDisappointing"
17 July - till date 15 August 2020
1. Carmaliter ***
2. Lisa
3. Francois ***
4. Carmaliter ***
5. Masithembe ***
6. Masithembebref#220125
7. Khuboni ***
8. Iman ***
[07/16, 12:37 pm] MarwaezA: Hi hud
[07/16, 12:38 pm] MarwaezA: Ludwe just want an assistance with regards the Sim card in my router
[07/16, 12:39 pm] MarwaezA: How can I use the Simcard during this load shedding?
[07/16, 12:48 pm] Webafrica: *Ludwe*: Well you can simply have it inserted in your cellphone and use it like you normally would for mobile data, or even create a hot spot to connect other devices
[07/16, 12:54 pm] MarwaezA: Ok cool
[07/16, 12:54 pm] MarwaezA: Ludwe will this not lock my account?
- - - - - - - - - - - - - - - - - - - >
[07/17, 7:45 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/17, 7:46 am] MarwaezA: My router not working
[07/17, 7:47 am] MarwaezA: So yesterday I had load shedding
[07/17, 7:49 am] Webafrica: *Carmaliter*: So is it after load shedding it stopped working?
[07/17, 7:50 am] MarwaezA: I took out the Simcard from the router to my mini Wi - Fi
[07/17, 7:52 am] MarwaezA: The after the electricity was back
[07/17, 7:52 am] MarwaezA: Put it back now I see red light
[07/17, 7:54 am] MarwaezA: See the conversation
[07/17, 8:00 am] Webafrica: *Carmaliter*: It is not recommended that the MTN LTE sim card be placed in a cellphone as the MTN network will detect that the sim card is in a device that is not compatible and will block the sim card this is exactly what has now happened with your card.
[07/17, 8:03 am] MarwaezA: I inserted back the Simcard to the router and it's not working
[07/17, 8:03 am] MarwaezA: Can you please assist
[07/17, 8:04 am] Webafrica: *Carmaliter*: I know that it's not working but I need you to understand that you can not use the sim card in your phone.
[07/17, 8:05 am] MarwaezA: Oh OK do understand
[07/17, 8:05 am] Webafrica: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 8:06 am] MarwaezA: Ok cool thnx
[07/17, 8:06 am] Webafrica: *Carmaliter*: It's my pleasure lovely day further to you.
[07/17, 8:07 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - >
[07/17, 3:25 pm] Webafrica: *Lisa*: Nothing, I do everything on my side. Please confirm the type of router and model number please?
[07/17, 3:30 pm] MarwaezA: Huawei B612
[07/17, 3:31 pm] MarwaezA: But the guy said 24
[07/17, 3:32 pm] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 3:33 pm] MarwaezA: Why does it take that long
[07/17, 3:39 pm] Webafrica: *Lisa*: This is a fault that is being logged now. This is not something we can fix on our end.
[07/19, 11:39 am] MarwaezA: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Lisa* or press *0* to return to the main menu.
[07/20, 8:25 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/20, 8:26 am] MarwaezA: Hi Carmaliter my internet still not working
[07/20, 8:26 am] MarwaezA: What a bad service
[07/20, 8:27 am] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/20, 8:30 am] Webafrica: *Carmaliter*: Thanks for contacting us, I'm sorry to hear you have problems, let me check for you.
[07/20, 8:37 am] Webafrica: *Carmaliter*: The problem was reported with MTN for further investigation.
[07/20, 8:40 am] MarwaezA: So what is the plan?
[07/20, 8:41 am] MarwaezA: 3 full days no internet
[07/20, 8:42 am] MarwaezA: And am going to pay in full, like I don't have other options ????
[07/20, 8:44 am] MarwaezA: If this issue is not going to be resolved, can I have the escalation process before I go to hello Peter with all the conversation here as the proof
[07/20, 8:45 am] MarwaezA: And I aslo want to know about cancelation process as I am on month to month
[07/20, 8:47 am] Webafrica: *Carmaliter*: The problem was reported to Telkom yesterday afternoon they have a 24hour turn around time. We have checked all aspects of the service from our end we can not detect the problem. I'm truly sorry about all the trouble this has caused you.
[07/20, 8:49 am] MarwaezA: Am on mtn package, what is the involvement of telkom
[07/20, 8:50 am] MarwaezA: And what is way forward from here?
[07/20, 8:57 am] Webafrica: *Carmaliter*: The Telkom package has been on your account since 2019 - 07 - 22.
[07/20, 8:57 am] Webafrica: *Carmaliter*: When you app**** for the MTN service did you cancel the Telkom LTE on the portal?
[07/20, 8:58 am] MarwaezA: Are u going to help me or what now?
[07/20, 8:59 am] MarwaezA: Can u call me cause am not understanding you here
[07/20, 9:00 am] MarwaezA: I don't know about telkom from u I just got your package this year 2019 I was with another ISP
[07/20, 9:40 am] Webafrica: *Carmaliter*: my apologies I meant we escalated the matter to MTN for further investigation.
[07/20, 9:46 am] MarwaezA: How long is going to solved?
[07/20, 9:56 am] Webafrica: *Carmaliter*: I have sent a request for an update and ETA I will let you know when they get back to me.
[07/20, 9:57 am] MarwaezA: What is the SLA there.?
[07/20, 9:57 am] MarwaezA: Cause I long passed the first one
[07/20, 9:58 am] Webafrica: *Carmaliter*: 24hours
[07/20, 10:09 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
— - - - - - - - - - (((( - - - - - - - - - - - - ! - - - - - - - (
[07/17, 3:25 pm] Webafrica: *Lisa*: Nothing, I do everything on my side. Please confirm the type of router and model number please?
[07/17, 3:30 pm] MarwaezA: Huawei B612
[07/17, 3:31 pm] MarwaezA: But the guy said 24
[07/17, 3:32 pm] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 3:33 pm] MarwaezA: Why does it take that long
[07/17, 3:39 pm] Webafrica: *Lisa*: This is a fault that is being logged now. This is not something we can fix on our end.
[07/19, 11:39 am] MarwaezA: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Lisa* or press *0* to return to the main menu.
[07/20, 8:25 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/20, 8:26 am] MarwaezA: Hi Carmaliter my internet still not working
[07/20, 8:26 am] MarwaezA: What a bad service
[07/20, 8:27 am] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/20, 8:30 am] Webafrica: *Carmaliter*: Thanks for contacting us, I'm sorry to hear you have problems, let me check for you.
[07/20, 8:37 am] Webafrica: *Carmaliter*: The problem was reported with MTN for further investigation.
[07/20, 8:40 am] MarwaezA: So what is the plan?
[07/20, 8:41 am] MarwaezA: 3 full days no internet
[07/20, 8:42 am] MarwaezA: And am going to pay in full, like I don't have other options ????
[07/20, 8:44 am] MarwaezA: If this issue is not going to be resolved, can I have the escalation process before I go to hello Peter with all the conversation here as the proof
[07/20, 8:45 am] MarwaezA: And I aslo want to know about cancelation process as I am on month to month
[07/20, 8:47 am] Webafrica: *Carmaliter*: The problem was reported to Telkom yesterday afternoon they have a 24hour turn around time. We have checked all aspects of the service from our end we can not detect the problem. I'm truly sorry about all the trouble this has caused you.
[07/20, 8:49 am] MarwaezA: Am on mtn package, what is the involvement of telkom
[07/20, 8:50 am] MarwaezA: And what is way forward from here?
[07/20, 8:57 am] Webafrica: *Carmaliter*: The Telkom package has been on your account since 2019 - 07 - 22.
[07/20, 8:57 am] Webafrica: *Carmaliter*: When you app**** for the MTN service did you cancel the Telkom LTE on the portal?
[07/20, 8:58 am] MarwaezA: Are u going to help me or what now?
[07/20, 8:59 am] MarwaezA: Can u call me cause am not understanding you here
[07/20, 9:00 am] MarwaezA: I don't know about telkom from u I just got your package this year 2019 I was with another ISP
[07/20, 9:40 am] Webafrica: *Carmaliter*: my apologies I meant we escalated the matter to MTN for further investigation.
[07/20, 9:46 am] MarwaezA: How long is going to solved?
[07/20, 9:56 am] Webafrica: *Carmaliter*: I have sent a request for an update and ETA I will let you know when they get back to me.
[07/20, 9:57 am] MarwaezA: What is the SLA there.?
[07/20, 9:57 am] MarwaezA: Cause I long passed the first one
[07/20, 9:58 am] Webafrica: *Carmaliter*: 24hours
[07/20, 10:09 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
such an insult to the word "africa" , maybe we should say "webDisappointing"
17 July - till date 15 August 2020
1. Carmaliter ***
2. Lisa
3. Francois ***
4. Carmaliter ***
5. Masithembe ***
6. Masithembebref#220125
7. Khuboni ***
8. Iman ***
[07/16, 12:37 pm] MarwaezA: Hi hud
[07/16, 12:38 pm] MarwaezA: Ludwe just want an assistance with regards the Sim card in my router
[07/16, 12:39 pm] MarwaezA: How can I use the Simcard during this load shedding?
[07/16, 12:48 pm] Webafrica: *Ludwe*: Well you can simply have it inserted in your cellphone and use it like you normally would for mobile data, or even create a hot spot to connect other devices
[07/16, 12:54 pm] MarwaezA: Ok cool
[07/16, 12:54 pm] MarwaezA: Ludwe will this not lock my account?
- - - - - - - - - - - - - - - - - - - >
[07/17, 7:45 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/17, 7:46 am] MarwaezA: My router not working
[07/17, 7:47 am] MarwaezA: So yesterday I had load shedding
[07/17, 7:49 am] Webafrica: *Carmaliter*: So is it after load shedding it stopped working?
[07/17, 7:50 am] MarwaezA: I took out the Simcard from the router to my mini Wi - Fi
[07/17, 7:52 am] MarwaezA: The after the electricity was back
[07/17, 7:52 am] MarwaezA: Put it back now I see red light
[07/17, 7:54 am] MarwaezA: See the conversation
[07/17, 8:00 am] Webafrica: *Carmaliter*: It is not recommended that the MTN LTE sim card be placed in a cellphone as the MTN network will detect that the sim card is in a device that is not compatible and will block the sim card this is exactly what has now happened with your card.
[07/17, 8:03 am] MarwaezA: I inserted back the Simcard to the router and it's not working
[07/17, 8:03 am] MarwaezA: Can you please assist
[07/17, 8:04 am] Webafrica: *Carmaliter*: I know that it's not working but I need you to understand that you can not use the sim card in your phone.
[07/17, 8:05 am] MarwaezA: Oh OK do understand
[07/17, 8:05 am] Webafrica: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 8:06 am] MarwaezA: Ok cool thnx
[07/17, 8:06 am] Webafrica: *Carmaliter*: It's my pleasure lovely day further to you.
[07/17, 8:07 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - >
[07/17, 3:25 pm] Webafrica: *Lisa*: Nothing, I do everything on my side. Please confirm the type of router and model number please?
[07/17, 3:30 pm] MarwaezA: Huawei B612
[07/17, 3:31 pm] MarwaezA: But the guy said 24
[07/17, 3:32 pm] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 3:33 pm] MarwaezA: Why does it take that long
[07/17, 3:39 pm] Webafrica: *Lisa*: This is a fault that is being logged now. This is not something we can fix on our end.
[07/19, 11:39 am] MarwaezA: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Lisa* or press *0* to return to the main menu.
[07/20, 8:25 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/20, 8:26 am] MarwaezA: Hi Carmaliter my internet still not working
[07/20, 8:26 am] MarwaezA: What a bad service
[07/20, 8:27 am] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/20, 8:30 am] Webafrica: *Carmaliter*: Thanks for contacting us, I'm sorry to hear you have problems, let me check for you.
[07/20, 8:37 am] Webafrica: *Carmaliter*: The problem was reported with MTN for further investigation.
[07/20, 8:40 am] MarwaezA: So what is the plan?
[07/20, 8:41 am] MarwaezA: 3 full days no internet
[07/20, 8:42 am] MarwaezA: And am going to pay in full, like I don't have other options ????
[07/20, 8:44 am] MarwaezA: If this issue is not going to be resolved, can I have the escalation process before I go to hello Peter with all the conversation here as the proof
[07/20, 8:45 am] MarwaezA: And I aslo want to know about cancelation process as I am on month to month
[07/20, 8:47 am] Webafrica: *Carmaliter*: The problem was reported to Telkom yesterday afternoon they have a 24hour turn around time. We have checked all aspects of the service from our end we can not detect the problem. I'm truly sorry about all the trouble this has caused you.
[07/20, 8:49 am] MarwaezA: Am on mtn package, what is the involvement of telkom
[07/20, 8:50 am] MarwaezA: And what is way forward from here?
[07/20, 8:57 am] Webafrica: *Carmaliter*: The Telkom package has been on your account since 2019 - 07 - 22.
[07/20, 8:57 am] Webafrica: *Carmaliter*: When you app**** for the MTN service did you cancel the Telkom LTE on the portal?
[07/20, 8:58 am] MarwaezA: Are u going to help me or what now?
[07/20, 8:59 am] MarwaezA: Can u call me cause am not understanding you here
[07/20, 9:00 am] MarwaezA: I don't know about telkom from u I just got your package this year 2019 I was with another ISP
[07/20, 9:40 am] Webafrica: *Carmaliter*: my apologies I meant we escalated the matter to MTN for further investigation.
[07/20, 9:46 am] MarwaezA: How long is going to solved?
[07/20, 9:56 am] Webafrica: *Carmaliter*: I have sent a request for an update and ETA I will let you know when they get back to me.
[07/20, 9:57 am] MarwaezA: What is the SLA there.?
[07/20, 9:57 am] MarwaezA: Cause I long passed the first one
[07/20, 9:58 am] Webafrica: *Carmaliter*: 24hours
[07/20, 10:09 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
— - - - - - - - - - (((( - - - - - - - - - - - - ! - - - - - - - (
[07/17, 3:25 pm] Webafrica: *Lisa*: Nothing, I do everything on my side. Please confirm the type of router and model number please?
[07/17, 3:30 pm] MarwaezA: Huawei B612
[07/17, 3:31 pm] MarwaezA: But the guy said 24
[07/17, 3:32 pm] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 3:33 pm] MarwaezA: Why does it take that long
[07/17, 3:39 pm] Webafrica: *Lisa*: This is a fault that is being logged now. This is not something we can fix on our end.
[07/19, 11:39 am] MarwaezA: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Lisa* or press *0* to return to the main menu.
[07/20, 8:25 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/20, 8:26 am] MarwaezA: Hi Carmaliter my internet still not working
[07/20, 8:26 am] MarwaezA: What a bad service
[07/20, 8:27 am] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/20, 8:30 am] Webafrica: *Carmaliter*: Thanks for contacting us, I'm sorry to hear you have problems, let me check for you.
[07/20, 8:37 am] Webafrica: *Carmaliter*: The problem was reported with MTN for further investigation.
[07/20, 8:40 am] MarwaezA: So what is the plan?
[07/20, 8:41 am] MarwaezA: 3 full days no internet
[07/20, 8:42 am] MarwaezA: And am going to pay in full, like I don't have other options ????
[07/20, 8:44 am] MarwaezA: If this issue is not going to be resolved, can I have the escalation process before I go to hello Peter with all the conversation here as the proof
[07/20, 8:45 am] MarwaezA: And I aslo want to know about cancelation process as I am on month to month
[07/20, 8:47 am] Webafrica: *Carmaliter*: The problem was reported to Telkom yesterday afternoon they have a 24hour turn around time. We have checked all aspects of the service from our end we can not detect the problem. I'm truly sorry about all the trouble this has caused you.
[07/20, 8:49 am] MarwaezA: Am on mtn package, what is the involvement of telkom
[07/20, 8:50 am] MarwaezA: And what is way forward from here?
[07/20, 8:57 am] Webafrica: *Carmaliter*: The Telkom package has been on your account since 2019 - 07 - 22.
[07/20, 8:57 am] Webafrica: *Carmaliter*: When you app**** for the MTN service did you cancel the Telkom LTE on the portal?
[07/20, 8:58 am] MarwaezA: Are u going to help me or what now?
[07/20, 8:59 am] MarwaezA: Can u call me cause am not understanding you here
[07/20, 9:00 am] MarwaezA: I don't know about telkom from u I just got your package this year 2019 I was with another ISP
[07/20, 9:40 am] Webafrica: *Carmaliter*: my apologies I meant we escalated the matter to MTN for further investigation.
[07/20, 9:46 am] MarwaezA: How long is going to solved?
[07/20, 9:56 am] Webafrica: *Carmaliter*: I have sent a request for an update and ETA I will let you know when they get back to me.
[07/20, 9:57 am] MarwaezA: What is the SLA there.?
[07/20, 9:57 am] MarwaezA: Cause I long passed the first one
[07/20, 9:58 am] Webafrica: *Carmaliter*: 24hours
[07/20, 10:09 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
TM
Tman M's update15 Aug 2020, 08:42
Reviewer Update
my internet still not working today(August:2020)
such an insult to the word "africa" , maybe we should say "webDisappointing"
17 July - till date 15 August 2020
1. Carmaliter ***
2. Lisa
3. Francois ***
4. Carmaliter ***
5. Masithembe ***
6. Masithembebref#220125
7. Khuboni ***
8. Iman ***
[07/16, 12:37 pm] MarwaezA: Hi hud
[07/16, 12:38 pm] MarwaezA: Ludwe just want an assistance with regards the Sim card in my router
[07/16, 12:39 pm] MarwaezA: How can I use the Simcard during this load shedding?
[07/16, 12:48 pm] Webafrica: *Ludwe*: Well you can simply have it inserted in your cellphone and use it like you normally would for mobile data, or even create a hot spot to connect other devices
[07/16, 12:54 pm] MarwaezA: Ok cool
[07/16, 12:54 pm] MarwaezA: Ludwe will this not lock my account?
- - - - - - - - - - - - - - - - - - - >
[07/17, 7:45 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/17, 7:46 am] MarwaezA: My router not working
[07/17, 7:47 am] MarwaezA: So yesterday I had load shedding
[07/17, 7:49 am] Webafrica: *Carmaliter*: So is it after load shedding it stopped working?
[07/17, 7:50 am] MarwaezA: I took out the Simcard from the router to my mini Wi - Fi
[07/17, 7:52 am] MarwaezA: The after the electricity was back
[07/17, 7:52 am] MarwaezA: Put it back now I see red light
[07/17, 7:54 am] MarwaezA: See the conversation
[07/17, 8:00 am] Webafrica: *Carmaliter*: It is not recommended that the MTN LTE sim card be placed in a cellphone as the MTN network will detect that the sim card is in a device that is not compatible and will block the sim card this is exactly what has now happened with your card.
[07/17, 8:03 am] MarwaezA: I inserted back the Simcard to the router and it's not working
[07/17, 8:03 am] MarwaezA: Can you please assist
[07/17, 8:04 am] Webafrica: *Carmaliter*: I know that it's not working but I need you to understand that you can not use the sim card in your phone.
[07/17, 8:05 am] MarwaezA: Oh OK do understand
[07/17, 8:05 am] Webafrica: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 8:06 am] MarwaezA: Ok cool thnx
[07/17, 8:06 am] Webafrica: *Carmaliter*: It's my pleasure lovely day further to you.
[07/17, 8:07 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - >
[07/17, 3:25 pm] Webafrica: *Lisa*: Nothing, I do everything on my side. Please confirm the type of router and model number please?
[07/17, 3:30 pm] MarwaezA: Huawei B612
[07/17, 3:31 pm] MarwaezA: But the guy said 24
[07/17, 3:32 pm] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 3:33 pm] MarwaezA: Why does it take that long
[07/17, 3:39 pm] Webafrica: *Lisa*: This is a fault that is being logged now. This is not something we can fix on our end.
[07/19, 11:39 am] MarwaezA: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Lisa* or press *0* to return to the main menu.
[07/20, 8:25 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/20, 8:26 am] MarwaezA: Hi Carmaliter my internet still not working
[07/20, 8:26 am] MarwaezA: What a bad service
[07/20, 8:27 am] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/20, 8:30 am] Webafrica: *Carmaliter*: Thanks for contacting us, I'm sorry to hear you have problems, let me check for you.
[07/20, 8:37 am] Webafrica: *Carmaliter*: The problem was reported with MTN for further investigation.
[07/20, 8:40 am] MarwaezA: So what is the plan?
[07/20, 8:41 am] MarwaezA: 3 full days no internet
[07/20, 8:42 am] MarwaezA: And am going to pay in full, like I don't have other options ????
[07/20, 8:44 am] MarwaezA: If this issue is not going to be resolved, can I have the escalation process before I go to hello Peter with all the conversation here as the proof
[07/20, 8:45 am] MarwaezA: And I aslo want to know about cancelation process as I am on month to month
[07/20, 8:47 am] Webafrica: *Carmaliter*: The problem was reported to Telkom yesterday afternoon they have a 24hour turn around time. We have checked all aspects of the service from our end we can not detect the problem. I'm truly sorry about all the trouble this has caused you.
[07/20, 8:49 am] MarwaezA: Am on mtn package, what is the involvement of telkom
[07/20, 8:50 am] MarwaezA: And what is way forward from here?
[07/20, 8:57 am] Webafrica: *Carmaliter*: The Telkom package has been on your account since 2019 - 07 - 22.
[07/20, 8:57 am] Webafrica: *Carmaliter*: When you app**** for the MTN service did you cancel the Telkom LTE on the portal?
[07/20, 8:58 am] MarwaezA: Are u going to help me or what now?
[07/20, 8:59 am] MarwaezA: Can u call me cause am not understanding you here
[07/20, 9:00 am] MarwaezA: I don't know about telkom from u I just got your package this year 2019 I was with another ISP
[07/20, 9:40 am] Webafrica: *Carmaliter*: my apologies I meant we escalated the matter to MTN for further investigation.
[07/20, 9:46 am] MarwaezA: How long is going to solved?
[07/20, 9:56 am] Webafrica: *Carmaliter*: I have sent a request for an update and ETA I will let you know when they get back to me.
[07/20, 9:57 am] MarwaezA: What is the SLA there.?
[07/20, 9:57 am] MarwaezA: Cause I long passed the first one
[07/20, 9:58 am] Webafrica: *Carmaliter*: 24hours
[07/20, 10:09 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
— - - - - - - - - - (((( - - - - - - - - - - - - ! - - - - - - - (
[07/17, 3:25 pm] Webafrica: *Lisa*: Nothing, I do everything on my side. Please confirm the type of router and model number please?
[07/17, 3:30 pm] MarwaezA: Huawei B612
[07/17, 3:31 pm] MarwaezA: But the guy said 24
[07/17, 3:32 pm] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 3:33 pm] MarwaezA: Why does it take that long
[07/17, 3:39 pm] Webafrica: *Lisa*: This is a fault that is being logged now. This is not something we can fix on our end.
[07/19, 11:39 am] MarwaezA: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Lisa* or press *0* to return to the main menu.
[07/20, 8:25 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/20, 8:26 am] MarwaezA: Hi Carmaliter my internet still not working
[07/20, 8:26 am] MarwaezA: What a bad service
[07/20, 8:27 am] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/20, 8:30 am] Webafrica: *Carmaliter*: Thanks for contacting us, I'm sorry to hear you have problems, let me check for you.
[07/20, 8:37 am] Webafrica: *Carmaliter*: The problem was reported with MTN for further investigation.
[07/20, 8:40 am] MarwaezA: So what is the plan?
[07/20, 8:41 am] MarwaezA: 3 full days no internet
[07/20, 8:42 am] MarwaezA: And am going to pay in full, like I don't have other options ????
[07/20, 8:44 am] MarwaezA: If this issue is not going to be resolved, can I have the escalation process before I go to hello Peter with all the conversation here as the proof
[07/20, 8:45 am] MarwaezA: And I aslo want to know about cancelation process as I am on month to month
[07/20, 8:47 am] Webafrica: *Carmaliter*: The problem was reported to Telkom yesterday afternoon they have a 24hour turn around time. We have checked all aspects of the service from our end we can not detect the problem. I'm truly sorry about all the trouble this has caused you.
[07/20, 8:49 am] MarwaezA: Am on mtn package, what is the involvement of telkom
[07/20, 8:50 am] MarwaezA: And what is way forward from here?
[07/20, 8:57 am] Webafrica: *Carmaliter*: The Telkom package has been on your account since 2019 - 07 - 22.
[07/20, 8:57 am] Webafrica: *Carmaliter*: When you app**** for the MTN service did you cancel the Telkom LTE on the portal?
[07/20, 8:58 am] MarwaezA: Are u going to help me or what now?
[07/20, 8:59 am] MarwaezA: Can u call me cause am not understanding you here
[07/20, 9:00 am] MarwaezA: I don't know about telkom from u I just got your package this year 2019 I was with another ISP
[07/20, 9:40 am] Webafrica: *Carmaliter*: my apologies I meant we escalated the matter to MTN for further investigation.
[07/20, 9:46 am] MarwaezA: How long is going to solved?
[07/20, 9:56 am] Webafrica: *Carmaliter*: I have sent a request for an update and ETA I will let you know when they get back to me.
[07/20, 9:57 am] MarwaezA: What is the SLA there.?
[07/20, 9:57 am] MarwaezA: Cause I long passed the first one
[07/20, 9:58 am] Webafrica: *Carmaliter*: 24hours
[07/20, 10:09 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
such an insult to the word "africa" , maybe we should say "webDisappointing"
17 July - till date 15 August 2020
1. Carmaliter ***
2. Lisa
3. Francois ***
4. Carmaliter ***
5. Masithembe ***
6. Masithembebref#220125
7. Khuboni ***
8. Iman ***
[07/16, 12:37 pm] MarwaezA: Hi hud
[07/16, 12:38 pm] MarwaezA: Ludwe just want an assistance with regards the Sim card in my router
[07/16, 12:39 pm] MarwaezA: How can I use the Simcard during this load shedding?
[07/16, 12:48 pm] Webafrica: *Ludwe*: Well you can simply have it inserted in your cellphone and use it like you normally would for mobile data, or even create a hot spot to connect other devices
[07/16, 12:54 pm] MarwaezA: Ok cool
[07/16, 12:54 pm] MarwaezA: Ludwe will this not lock my account?
- - - - - - - - - - - - - - - - - - - >
[07/17, 7:45 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/17, 7:46 am] MarwaezA: My router not working
[07/17, 7:47 am] MarwaezA: So yesterday I had load shedding
[07/17, 7:49 am] Webafrica: *Carmaliter*: So is it after load shedding it stopped working?
[07/17, 7:50 am] MarwaezA: I took out the Simcard from the router to my mini Wi - Fi
[07/17, 7:52 am] MarwaezA: The after the electricity was back
[07/17, 7:52 am] MarwaezA: Put it back now I see red light
[07/17, 7:54 am] MarwaezA: See the conversation
[07/17, 8:00 am] Webafrica: *Carmaliter*: It is not recommended that the MTN LTE sim card be placed in a cellphone as the MTN network will detect that the sim card is in a device that is not compatible and will block the sim card this is exactly what has now happened with your card.
[07/17, 8:03 am] MarwaezA: I inserted back the Simcard to the router and it's not working
[07/17, 8:03 am] MarwaezA: Can you please assist
[07/17, 8:04 am] Webafrica: *Carmaliter*: I know that it's not working but I need you to understand that you can not use the sim card in your phone.
[07/17, 8:05 am] MarwaezA: Oh OK do understand
[07/17, 8:05 am] Webafrica: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 8:06 am] MarwaezA: Ok cool thnx
[07/17, 8:06 am] Webafrica: *Carmaliter*: It's my pleasure lovely day further to you.
[07/17, 8:07 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - >
[07/17, 3:25 pm] Webafrica: *Lisa*: Nothing, I do everything on my side. Please confirm the type of router and model number please?
[07/17, 3:30 pm] MarwaezA: Huawei B612
[07/17, 3:31 pm] MarwaezA: But the guy said 24
[07/17, 3:32 pm] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 3:33 pm] MarwaezA: Why does it take that long
[07/17, 3:39 pm] Webafrica: *Lisa*: This is a fault that is being logged now. This is not something we can fix on our end.
[07/19, 11:39 am] MarwaezA: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Lisa* or press *0* to return to the main menu.
[07/20, 8:25 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/20, 8:26 am] MarwaezA: Hi Carmaliter my internet still not working
[07/20, 8:26 am] MarwaezA: What a bad service
[07/20, 8:27 am] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/20, 8:30 am] Webafrica: *Carmaliter*: Thanks for contacting us, I'm sorry to hear you have problems, let me check for you.
[07/20, 8:37 am] Webafrica: *Carmaliter*: The problem was reported with MTN for further investigation.
[07/20, 8:40 am] MarwaezA: So what is the plan?
[07/20, 8:41 am] MarwaezA: 3 full days no internet
[07/20, 8:42 am] MarwaezA: And am going to pay in full, like I don't have other options ????
[07/20, 8:44 am] MarwaezA: If this issue is not going to be resolved, can I have the escalation process before I go to hello Peter with all the conversation here as the proof
[07/20, 8:45 am] MarwaezA: And I aslo want to know about cancelation process as I am on month to month
[07/20, 8:47 am] Webafrica: *Carmaliter*: The problem was reported to Telkom yesterday afternoon they have a 24hour turn around time. We have checked all aspects of the service from our end we can not detect the problem. I'm truly sorry about all the trouble this has caused you.
[07/20, 8:49 am] MarwaezA: Am on mtn package, what is the involvement of telkom
[07/20, 8:50 am] MarwaezA: And what is way forward from here?
[07/20, 8:57 am] Webafrica: *Carmaliter*: The Telkom package has been on your account since 2019 - 07 - 22.
[07/20, 8:57 am] Webafrica: *Carmaliter*: When you app**** for the MTN service did you cancel the Telkom LTE on the portal?
[07/20, 8:58 am] MarwaezA: Are u going to help me or what now?
[07/20, 8:59 am] MarwaezA: Can u call me cause am not understanding you here
[07/20, 9:00 am] MarwaezA: I don't know about telkom from u I just got your package this year 2019 I was with another ISP
[07/20, 9:40 am] Webafrica: *Carmaliter*: my apologies I meant we escalated the matter to MTN for further investigation.
[07/20, 9:46 am] MarwaezA: How long is going to solved?
[07/20, 9:56 am] Webafrica: *Carmaliter*: I have sent a request for an update and ETA I will let you know when they get back to me.
[07/20, 9:57 am] MarwaezA: What is the SLA there.?
[07/20, 9:57 am] MarwaezA: Cause I long passed the first one
[07/20, 9:58 am] Webafrica: *Carmaliter*: 24hours
[07/20, 10:09 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.
— - - - - - - - - - (((( - - - - - - - - - - - - ! - - - - - - - (
[07/17, 3:25 pm] Webafrica: *Lisa*: Nothing, I do everything on my side. Please confirm the type of router and model number please?
[07/17, 3:30 pm] MarwaezA: Huawei B612
[07/17, 3:31 pm] MarwaezA: But the guy said 24
[07/17, 3:32 pm] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/17, 3:33 pm] MarwaezA: Why does it take that long
[07/17, 3:39 pm] Webafrica: *Lisa*: This is a fault that is being logged now. This is not something we can fix on our end.
[07/19, 11:39 am] MarwaezA: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Lisa* or press *0* to return to the main menu.
[07/20, 8:25 am] Webafrica: *Carmaliter*: Hi there, my name is Carmaliter Davids, how can I assist you today?
[07/20, 8:26 am] MarwaezA: Hi Carmaliter my internet still not working
[07/20, 8:26 am] MarwaezA: What a bad service
[07/20, 8:27 am] MarwaezA: *Carmaliter*: I Have requested the Simcard to be unlocked it will take between 1 - 24hours for your services to be back up and running.
[07/20, 8:30 am] Webafrica: *Carmaliter*: Thanks for contacting us, I'm sorry to hear you have problems, let me check for you.
[07/20, 8:37 am] Webafrica: *Carmaliter*: The problem was reported with MTN for further investigation.
[07/20, 8:40 am] MarwaezA: So what is the plan?
[07/20, 8:41 am] MarwaezA: 3 full days no internet
[07/20, 8:42 am] MarwaezA: And am going to pay in full, like I don't have other options ????
[07/20, 8:44 am] MarwaezA: If this issue is not going to be resolved, can I have the escalation process before I go to hello Peter with all the conversation here as the proof
[07/20, 8:45 am] MarwaezA: And I aslo want to know about cancelation process as I am on month to month
[07/20, 8:47 am] Webafrica: *Carmaliter*: The problem was reported to Telkom yesterday afternoon they have a 24hour turn around time. We have checked all aspects of the service from our end we can not detect the problem. I'm truly sorry about all the trouble this has caused you.
[07/20, 8:49 am] MarwaezA: Am on mtn package, what is the involvement of telkom
[07/20, 8:50 am] MarwaezA: And what is way forward from here?
[07/20, 8:57 am] Webafrica: *Carmaliter*: The Telkom package has been on your account since 2019 - 07 - 22.
[07/20, 8:57 am] Webafrica: *Carmaliter*: When you app**** for the MTN service did you cancel the Telkom LTE on the portal?
[07/20, 8:58 am] MarwaezA: Are u going to help me or what now?
[07/20, 8:59 am] MarwaezA: Can u call me cause am not understanding you here
[07/20, 9:00 am] MarwaezA: I don't know about telkom from u I just got your package this year 2019 I was with another ISP
[07/20, 9:40 am] Webafrica: *Carmaliter*: my apologies I meant we escalated the matter to MTN for further investigation.
[07/20, 9:46 am] MarwaezA: How long is going to solved?
[07/20, 9:56 am] Webafrica: *Carmaliter*: I have sent a request for an update and ETA I will let you know when they get back to me.
[07/20, 9:57 am] MarwaezA: What is the SLA there.?
[07/20, 9:57 am] MarwaezA: Cause I long passed the first one
[07/20, 9:58 am] Webafrica: *Carmaliter*: 24hours
[07/20, 10:09 am] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Carmaliter* or press *0* to return to the main menu.