Stay away from WebAfrica!!!!!!!!!!!!!!!!

My nightmare began on July 21 2018. I thought I might increase my line speed from 100 to 200Mb ps. I phoned in and spoke to Thandisile. At that time, I was contemplating moving to Afrihost as they are cheaper and I have been with them before. I specifically asked him if it can be done in 7 days as the 7th day is on July 31st, and if I’m unhappy I can give my month notice which would be August. Ever since I’ve had problem upon problem. He never even informed me that I would need a new router to handle that speed. Please feel free to listen to the recording of the conversation. I must have spoken to 8 people and you can never reach the same person again. They even put me on hold to speak to a manager knowing that there is not a manager on duty. At first, I had varying line speed. As low as 2mb ps. Now I do not have any internet whatsoever. I find this unacceptable – as anyone would. They expect me to stay still the end of September 2018, as September is the calendar month. I have to pay for a service that they advertise (it will be done within 7 working days) and now I am being held hostage. I am seeking legal advice. I will keep you updated.