Stay away from WebAfrica

If I could give negative stars I would.

The "support" from them is horrible. I got my fibre router delivered 29/06/2020 at 08:30am. I followed all the introductions and the connection was 2/2 Mbps. I tried to get hold of them since 09:30am through their WhatsApp chat and call centre. The support prompt never answer and I'm left on hold for hours, literally. The sales prompt answer within 10min.

On the same day around 16:30pm someone eventually answered and helped me setup the internet, none of which was on the instructions given with the router.

So I'm paying for 100/10 Mbps and after the help I was getting 50/20 Mbps. They said the problem could be from Octotels side and they would need to log the call, unfortunately the call ended. I tried calling up with no avail, neither did the support assistant call back.

30/06/2020 I tried again with no avail.

01/07/2020 I also tried with no assistance.

During all those dates I also emailed with no response.

Today 02/07/2020 I give up with them.