Stay away from web africa

I have been a loyal customer of Webafrica since the company started, I have always told people what a pleasure the customer service was and how much effort they made for clients. Unfortunately this is no longer the case. Out of the blue they removed the option for EFT payments on accounts and changed customers over to debit orders, I did not receive any communication about this and was not asked to provide any credit card information, I did not agree at anytime for a debit order to run on any account and when I tried to explain to the call centre that the credit card information they had on the system was not mine they could not understand what I was trying to say. They have made absolutely no effort to try and resolve the issue and even less effort keep a client that has been with them for over 12 years.

I would avoid them at all costs, the service is ust not what it used to be