STAY AWAY FROM WEB AFRICA

Please please please do not go with Web Africa as your ISP. I have lost 3 days salary due to my internet being suspended. And more days to come as it is still suspended. Apparently my payment declined even though i have sufficient funds in my account. I transferred the money to my dads account and tried using his account. When i click on the link to make payment it says R399 due, i click make payment then it shows amount due R0. I click on it and it says payment successful. But my internet is still suspended and the funds not deducted. I contact payfast and spend a R100 airtime trying to get through just for them to tell me no you just update your payment details via the payfast link but you still need to contact web africa for them to charge you. I call web africa and they say i need to contact them via the whatsapp live chat. I contact them on Friday and they say "Thank you for contacting we are trying to get you through to an agent". TODAY IS SUNDAY. 3 whole days later and still I have not been connected to an agent. I sent through a complaint. No response. I am now in the process of contacting the ombudsman as I have had endless problems with Web Africas service. Up to this point i am still without internet and loosing out on a salary.