Stay Away From Web Africa

I have been with Web Africa for less than 3 months and I regret why I changed my previous service provider for their services!

Their router keeps on re-authenticating itself every hour or less and thus keeps cutting me off my virtual engagements, be it a demo for a client or meetings which then makes me look unprofessional.

On Tuesday the 11/05/21, I spoke to Taswell who reset the line and asked that I monitor it for 24 hrs. On Wednesday 12/05/21 the line died completely and I then spoke to Dino Fernandez who just sent me a long msg and when I was done trouble shooting their router, he left the chat and reconnected me to SIbongile, I had to start from scratch with her and eventually she advised that the line is down and will log a technical support team, she assured that the ref was going to be sent by mail and by sms which I never received.

Fast forward, 13/05/21, spoke to Masindi, explained everything and she then managed to send me the ref number but its dated for the 13/05/21 meaning that its another 48 hrs without the internet.

They will not pay me for the income lost and possible job loss because of their bad service.