HH
Hein H
1 reviews | Active since May 2026
04 Jun 2026, 18:51
Stay away
If you want to cancel due to their poor customer service, you need to pay R999 cancellation fee! You also need to return your router or they charge you for it. Other service providers lets you keep the router after 2 years and charge no cancellation fees. So, the choice is obvious, stay away!
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Replies (1)
Webafrica's replyOfficial
05 Jun 2026, 09:26Hi Hein,
We understand why this would feel frustrating, especially when comparing different providers and their cancellation terms.
We understand why this would feel frustrating, especially when comparing different providers and their cancellation terms.
The R999 cancellation fee and router return requirement are linked to the contract agreement you sign at the start of the service. In many cases, the router is subsidised as part of the package, which is why it needs to be returned or paid for if the service is cancelled before the contract conditions are fully met.
We also hear your point about how other providers structure their agreements differently. That kind of comparison is helpful feedback and highlights the importance of clear, upfront expectations so customers fully understand the terms before committing.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 Jun 2026, 09:26
Official
Hi Hein,
We understand why this would feel frustrating, especially when comparing different providers and their cancellation terms.
We understand why this would feel frustrating, especially when comparing different providers and their cancellation terms.
The R999 cancellation fee and router return requirement are linked to the contract agreement you sign at the start of the service. In many cases, the router is subsidised as part of the package, which is why it needs to be returned or paid for if the service is cancelled before the contract conditions are fully met.
We also hear your point about how other providers structure their agreements differently. That kind of comparison is helpful feedback and highlights the importance of clear, upfront expectations so customers fully understand the terms before committing.
Warm regards,
Webafrica Crew
Webafrica Crew