SOOOO frustrated with this service provider

SOOOO frustrated with this service provider. Ordered Fibre in December 2021. Due to technical challenges within the complex which I lived the installation was cancelled. I had to contact Webafrica to ask for my refund because they had no foresight and communication is their second last priority (their last priority is customer service). It has been constant back and forth on their ridiculous whatsapp line and their call centre to simply get my refund. Been 2 very frustrating months. I have now moved to a free standing home and would like to proceed with the installation but nobody at webafrica seems to be able to help and I have yet to even speak to the billing department as they are impossible to reach. So no refund and no allocation of that funds for the new installation. I need a new provider ASAP.