Sometimes a quick service can be costly!

Initially I had a great experience with WebAfrica. So when I got a follow up call from Dale. I said I was keen on switching my other fibre line from Supersonic to WebAfrica. So Dale arranged for a Sales guy to call me to facilitate. On the sales call I was very clear. I wanted to switch service providers from Supersonic to WebAfrica. I wanted to know how the process would work and what the costs of switching would be. I explained that I would only start paying WebAfrica after my Supersonic subscription was cancelled. Webafrica sent through the line technician and actived my line without my consent. And started billing me immediately. I have been trying to get a credit note since the beginning of July. Now I'm out of pocket for a service I didn't use!