MN
Mosa N
1 reviews | Active since May 2017
22 Aug 2026, 12:59
Someone named Zalf f...
Someone named Zalf from webafrica was assisting me and dropped me without explaining reasons for my lines termination, I guess it knock off time for him
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Replies (1)
Webafrica's replyOfficial
24 Aug 2026, 09:43Hello Mosa,
We understand how frustrating it must have been to feel unsupported after your interaction, especially when the call ended without a clear explanation regarding the termination of your line.We`ve seen that you have since received assistance. However, we acknowledge that your earlier experience did not meet the standard of service we aim to provide. Clear communication and keeping customers informed throughout the process are important, and we can appreciate the disappointment caused when this does not happen.Your feedback regarding your interaction will be shared with our Service Quality Team for review and improvement.If there is anything further you require, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to feel unsupported after your interaction, especially when the call ended without a clear explanation regarding the termination of your line.We`ve seen that you have since received assistance. However, we acknowledge that your earlier experience did not meet the standard of service we aim to provide. Clear communication and keeping customers informed throughout the process are important, and we can appreciate the disappointment caused when this does not happen.Your feedback regarding your interaction will be shared with our Service Quality Team for review and improvement.If there is anything further you require, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply24 Aug 2026, 09:43
Official
Hello Mosa,
We understand how frustrating it must have been to feel unsupported after your interaction, especially when the call ended without a clear explanation regarding the termination of your line.We`ve seen that you have since received assistance. However, we acknowledge that your earlier experience did not meet the standard of service we aim to provide. Clear communication and keeping customers informed throughout the process are important, and we can appreciate the disappointment caused when this does not happen.Your feedback regarding your interaction will be shared with our Service Quality Team for review and improvement.If there is anything further you require, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to feel unsupported after your interaction, especially when the call ended without a clear explanation regarding the termination of your line.We`ve seen that you have since received assistance. However, we acknowledge that your earlier experience did not meet the standard of service we aim to provide. Clear communication and keeping customers informed throughout the process are important, and we can appreciate the disappointment caused when this does not happen.Your feedback regarding your interaction will be shared with our Service Quality Team for review and improvement.If there is anything further you require, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew