Sold me wrong equipment. Will NOT make a refund!

They gave me wrong information which persuaded me to purchase the item, JP spoke to me over the phone and told me he would allow me to send the items back and he would check it for quality if it was damaged. He then said he would personally get back to me with more information about my query. He said I would be fully refunded if the item was in good condition as one of his sales assistants gave out wrong information about the products they were selling. I got another call saying they will not be able to refund me as there is nothing wrong with the product. I the asked if JP would give me a call with further information about reaching a solution. I am disappointed with the lack of knowledge and training that sales assistants undergo at WebAfrica.