So unhelpful and ethical.

The credit card linked to my webafrica profile expired. I loaded a new card and have been trying to process the transaction for the last 6 days , I even today loaded a cheque card trying to run a payment. The website constantly gives feedback it's successful, yet the mostly rude WhatsApp chat agents only send screenshots of failed or pending payments.when requesting cancelation they ask to make payment via a refreshed link which doesn't work. When requesting eft details they don't do efts.

An incredibly frustrating process that they cannot assist you in either payment or cancelation.

The same credit card expired on axxess. I was able to successfully load and do payment in under 5 mins. Absolutely no issues.

Webafrica keeps saying escalating yet nothing different is happening. It makes a consumer feel trapped as there are no options for assistance..