CP
Carol P
1 reviews | Active since Aug 2023
14 May 2026, 18:55
So today 4 of our ce...
So today 4 of our cellphones was removed from the network
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Replies (1)
Webafrica's replyOfficial
15 May 2026, 08:25Hi Carol,
That definitely sounds frustrating, especially with multiple phones being disconnected at the same time. We understand how disruptive that can be when everything was working before.
In most cases, this can happen due to a temporary router refresh, device limit being reached, or a brief network authentication interruption. A quick restart of the router and reconnecting the phones usually helps, but we want to make sure we look at your specific situation properly.
Could you please send us a quick DM with a detailed description of what happened (and when it started)? We’ll take it from there and help you get everything reconnected as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 May 2026, 08:25
Official
Hi Carol,
That definitely sounds frustrating, especially with multiple phones being disconnected at the same time. We understand how disruptive that can be when everything was working before.
In most cases, this can happen due to a temporary router refresh, device limit being reached, or a brief network authentication interruption. A quick restart of the router and reconnecting the phones usually helps, but we want to make sure we look at your specific situation properly.
Could you please send us a quick DM with a detailed description of what happened (and when it started)? We’ll take it from there and help you get everything reconnected as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica Crew