SO DISSAPOINTED IN WEBAFRICA AND METRO FIBRE!!!!!!!

So I recently got in touch with web africa as I needed fibre so I opted for metro Fibre.... So they gave me a package of R439. 00 a month. It took them almost 2 weeks to get me up and running. On the night that my internet was finally connected, I received an email saying that my monthly premium is going to increase by R70 from January 2024 when I didn't even have my connection for a day!!!!!!!! So when they wanted my money at the beginning of the relationship they were so easy to get a hold off via their live chat options.... But ever since I received the increase email, I've tried reaching out to them the whole day and they keep saying I have a call back pending but no1 has ever contacted me...... So i logged on to the client portal to cancel the service and the cancel option/button keeps on freezing so there's absolutely no way of me getting clarity or canceling all together!!!! Later that day we had loadshedding, when the power came back the router stopped working and I have no connection and yes!!!! They are unreachable. So here I am paying more than the original agreed amount, even though my Fibre isn't working and I can't get a hold of them!!!!!! Absolutely terrible service!!!!!!