LH
Leshane H
1 reviews | Active since Jul 2023
26 Aug 2026, 22:34
Slowest service!
Going for 4 weeks without being setup for fibre ,each time I reach out for assistance I am sent from one department to the next. It is becoming extremely costly to having to keep buying data when I paid for fibre . Does it take so long to be activated?you cannot tell me from the 4th of August to now is the waiting period /activation period?terrible service!
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Replies (1)
Webafrica's replyOfficial
27 Aug 2026, 08:35Hi Leshane
We understand how frustrating this four-week wait has been, especially when you’ve already paid for fibre and are having to spend additional money on mobile data in the meantime. Being passed between departments without a clear update only adds to that frustration.
We understand how frustrating this four-week wait has been, especially when you’ve already paid for fibre and are having to spend additional money on mobile data in the meantime. Being passed between departments without a clear update only adds to that frustration.
We have logged an urgent follow-up with our Vumatel partners to confirm the installation details as soon as possible. We’ve also asked our Activations team to email you directly with an update on the current status and the next steps.
We appreciate your patience while we work with Vumatel to get clarity and move your activation forward.
For added convenience, you can also use the Webafrica App to manage your account, check connection information, and access support.
Warm regards,
Webafrica Crew
Webafrica's reply27 Aug 2026, 08:35
Official
Hi Leshane
We understand how frustrating this four-week wait has been, especially when you’ve already paid for fibre and are having to spend additional money on mobile data in the meantime. Being passed between departments without a clear update only adds to that frustration.
We understand how frustrating this four-week wait has been, especially when you’ve already paid for fibre and are having to spend additional money on mobile data in the meantime. Being passed between departments without a clear update only adds to that frustration.
We have logged an urgent follow-up with our Vumatel partners to confirm the installation details as soon as possible. We’ve also asked our Activations team to email you directly with an update on the current status and the next steps.
We appreciate your patience while we work with Vumatel to get clarity and move your activation forward.
For added convenience, you can also use the Webafrica App to manage your account, check connection information, and access support.
Warm regards,
Webafrica Crew