1 reviews | Active since Jun 2013
Slow Speeds for so called "Super Fast" LTE internet
I have the "Super Fast" WebAfrica Cell C LTE Service for about a month now and I have never experienced the speeds they speak of. I have 4 out of 5 bars on LTE signal and I always get between 200 and 400kbps. I cancelled my Telkom 4Mb ADSL to get this so called "Super Fast" LTE connection, but my ADSL line was faster than this. I have called their Support line on numerous occasions due to outages and slowness, and the Customer Service Representatives don't know what they're doing. I am doing troubleshooting quicker than they can page through the manual. I hear long pauses when they're trying to look for what to do next. I have a friend with the same connection in a different area and he gets between 2 and 4 MB/s downloads and I get between 200 and 400 KB/s. It's even slow browsing now, waiting for almost 30 seconds for a web page to load.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica