1 reviews | Active since Apr 2018
Slow Speeds
Troubleshooting_Guide_for_End_Users_and_Wholesalers spreadsheet cannot help me.
WEBA has not rep**** or followed up with resolving my speed issues and this frustrating. I've taken multiple troubleshooting steps to make sure it's not an issue on my part or location/signal issues. Firmware is up to date. I'm a Systems\Network Engineer so there's no need to bother with asking if I've done basic steps. I've been having issues with speed for about 2 to 3 weeks now and no - one at WEBA seems to know what's going on. I have logged my initial TICKET ID: 232703 on 23/07/2018. My last update was 03/08/2018 23:10, still no feedback unless I call again to the call centre
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica