slow speed compare to package being paid for

Hi Robert, we understand how disruptive this can be,  especially when support channels feel slow and your speeds aren’t matching your 125/125 Mbps package.Let’s run a quick check to narrow this down:

•  Test speeds using a wired (LAN) connection directly from the router 
•  Pause other devices during the test 

If speeds improve on LAN → it points to WiFi limitations

•  Try switching to 5GHz and moving closer to the router 

If speeds stay around 80–90 Mbps on LAN → it’s likely a 100 Mbps device/cable limit

•  Check the device’s link speed 
•  Use a Cat5e/Cat6 cable

 If there’s still no improvement after this, share the wired test result and device used so this can be reviewed further and guide the next best step. 
 Warm regards,
 Webafrica Crew