Slow Response To Customer Emergencies

They are very fast to disconnect you when your payment is late but very slow to send technicians when you have internet connection problems even though your account is up to date. Their Evotel ETA is 72 hours. Imagine your business standing because of a ridiculous ETA and you're not going to be refunded or compensated for the days your connection was off. They have disconnected the email address for customer support and replaced it with an automated WhatsApp function that cuts you off when you want to follow up on your query if the proposed ETA is still active. An emergency for me is not their emergency. Very disappointed 😞. It is not the 1st time I get such a slow service from them but they don't allow slow payments.