Slow resolution and multiple transfers; Sizakele excelled

Hi Precious,  We understand how frustrating it can be when a query takes longer than expected to resolve and requires multiple handovers. That kind of back-and-forth should be smoother, and your experience highlights an area we need to tighten up. At the same time, it’s great to hear that Sizakele stood out and was able to deliver excellent support despite the delays. That level of ownership and clarity is exactly what we expect across every interaction. We’re taking your feedback seriously, especially around consistency and reducing unnecessary transfers. Stronger first-contact resolution and better alignment between teams are key focus areas, and insights like yours help us improve that. Thank you for sharing this with us and for recognising Sizakele’s effort. Warm regards,
 Webafrica Crew