Slow internet speeds.

Yesterday (3 April 2015) I noticed very slow speeds when using my WA ADSL account. I logged a ticket with screenshots of a speed test and trace route indicating the slow speed and massive packet loss I was experiencing. Three hours later I received a reply to my ticket asking me to test with a trail account. I tested with the trial account and experienced the same problem as with my own account. I rep**** with saying that I am getting the same poor speeds and packet loss with the trial account. After another 3 hours (6 HOURS HAVE NOW ELAPSED SINCE I LOGGED THIS TICKET!) I received a reply from an Adam Rajie, referring to a phone conversation we had (NOBODY PHONED ME!!!) about \the capacity issue at IS"and that there will only be an update on Tuesday! THIS IS UNACCEPTABLE!!! I NOW HAVE TO WAIT UNTIL TUESDAY FOR THIS PROBLEM TO GET FIXED!!! TO ADD INSULT TO INJURY I CAN ONLY CANCEL MY ACCOUNT AT THE END OF MAY 2015"