SW
Sebastian W
1 reviews | Active since Jul 2015
20 Jul 2015, 20:45
Slow internet, can't load webpages.
I've recently gotten a Web Africa uncapped 4mbs DSL account. The speeds have been unbearably slow, my friends who are also on the same package experience much better speeds. I have confirmed with Telkom and tried alternative ISP's confirming that the issue is related to my account. Web Africa Support also hasn't been very helpful. May I please receive assistance? When I do a speed test the speeds seem fine though.
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Replies (1)
Webafrica's replyOfficial
22 Jul 2015, 08:32Hello dewetsebastian,
We appreciate you reaching out to us. You deserve to receive the best customer service and I am sorry to hear this was not delivered by us.
As per the feedback received from a senior in our ADSL team, he advised that you switched from the Home ADSL Uncapped to a Home ADSL Capped and you'll be doing further tests. Our guys will follow up with you again to find if there is an improvement and hopefully we can resolve this issue for you because it can be burdensome.
If matters get worse, please drop us an email: *** or contact us on ***.
Regards,
Mkhululi
Online Team
We appreciate you reaching out to us. You deserve to receive the best customer service and I am sorry to hear this was not delivered by us.
As per the feedback received from a senior in our ADSL team, he advised that you switched from the Home ADSL Uncapped to a Home ADSL Capped and you'll be doing further tests. Our guys will follow up with you again to find if there is an improvement and hopefully we can resolve this issue for you because it can be burdensome.
If matters get worse, please drop us an email: *** or contact us on ***.
Regards,
Mkhululi
Online Team
Webafrica's reply22 Jul 2015, 08:32
Official
Hello dewetsebastian,
We appreciate you reaching out to us. You deserve to receive the best customer service and I am sorry to hear this was not delivered by us.
As per the feedback received from a senior in our ADSL team, he advised that you switched from the Home ADSL Uncapped to a Home ADSL Capped and you'll be doing further tests. Our guys will follow up with you again to find if there is an improvement and hopefully we can resolve this issue for you because it can be burdensome.
If matters get worse, please drop us an email: *** or contact us on ***.
Regards,
Mkhululi
Online Team
We appreciate you reaching out to us. You deserve to receive the best customer service and I am sorry to hear this was not delivered by us.
As per the feedback received from a senior in our ADSL team, he advised that you switched from the Home ADSL Uncapped to a Home ADSL Capped and you'll be doing further tests. Our guys will follow up with you again to find if there is an improvement and hopefully we can resolve this issue for you because it can be burdensome.
If matters get worse, please drop us an email: *** or contact us on ***.
Regards,
Mkhululi
Online Team