Slow internet and poor services persist after 4 months due to *********** and unfair behaviour

Since the inception of my fiber package with WebAfrica the internet services has been slow. I logged a few calls already for assistance to have it resolved.

The first attempt, the support agent told me to buy an Internet booster/extender which I did and it cost me R2500.00. That, however, did not resolve the issue and was a waste of R2500. After a few more calls to WebAfrica, the support agent advised me to upgrade to a more expensive package i.e. from approx R620 to R1020 package. He promised this will resolve my issue. Again it did not.

It is now over 4 months which my issue is outstanding.

I feel done in and unhappy. Reason being, I am paying for a service which I do not get the complete value or quality for the money exchanged. I am extremely unhappy as to why WebAfrica makes pay for a service as per our agreement but not providing mew with the equivalent promised services. This is unfair, not honest and ********* behavior of WebAfrica and no one seems to be accountable or responsible. There is a breakdown in either their product, services, processes or competencies and they make the customer pay for the breakdown instead of servicing the customer ethically. How does the management and stakeholders who is responsible for ensuring ethical business standards and uphold service levels agreements of WebAfrica sleep at night?

What am I suppose to do now?

Wilfred Samuels