1 reviews | Active since May 2013
slow internet after 16gig of usage
I am a new customer wit Webafrica. after we used about 16gig in a week, they throttled our internet. it is so slow that we cannot even go on wifi with our phones. All they can say is sorry. Why do we pay so much flippen money and this is the service you get. Luckily I could cancelled my internet, but still have to pay til the end of this month for nothing. Because we cannot flippen use the internet. as soon as you use it. they throttle it. Why? it is suppose to be uncapped for crying out loud! Only a bledy waist of money!!!! never ever get Webafrica internet people!!!! Trust me, rather go to Openweb. Much better and they dont throttle you after 16gig of data. I still want my money back from webafrica, why do I have to pay for a service I did not actually received.
Just to clear the air, the Home uncapped service means you'll always have an access to the internet and will not be capped, but there are parameters that guide the account and this information is available of our site under the acceptable usage policy.
The Home Uncapped service has the lowest priority during normal office hours and if your account is on 2 or 1 star that makes it even worse. With that being said, the Home Uncapped 2Mbps has the lowest threshold compared to the other Home Uncapped services, therefore, we encourage users to manage their account and to schedule heavy downloads during 12 midnight - 6am to make sure you maintain a 5 or 4 star rating.
We don't throttle the Home Uncapped service, but we prioritise the account during normal office hours. Moreover, there's no predefined limit that a customer has to abide by, but we encourage customers to manage their accounts by visiting the DSL Consol so you're aware of your star rating at all times.
To avoid star rating and heavy prioritisation during normal office hours, I'd recommend you upgrade to a Home Capped service.
If you have further queries, please contact us on ***.
Regards
Mkhululi
Online Team
Just to clear the air, the Home uncapped service means you'll always have an access to the internet and will not be capped, but there are parameters that guide the account and this information is available of our site under the acceptable usage policy.
The Home Uncapped service has the lowest priority during normal office hours and if your account is on 2 or 1 star that makes it even worse. With that being said, the Home Uncapped 2Mbps has the lowest threshold compared to the other Home Uncapped services, therefore, we encourage users to manage their account and to schedule heavy downloads during 12 midnight - 6am to make sure you maintain a 5 or 4 star rating.
We don't throttle the Home Uncapped service, but we prioritise the account during normal office hours. Moreover, there's no predefined limit that a customer has to abide by, but we encourage customers to manage their accounts by visiting the DSL Consol so you're aware of your star rating at all times.
To avoid star rating and heavy prioritisation during normal office hours, I'd recommend you upgrade to a Home Capped service.
If you have further queries, please contact us on ***.
Regards
Mkhululi
Online Team