Slow Internet

I phoned the call centre today and they recreated the port , but still speed is very slow to the point that browsing is almost unusable asked the call centre to help me with stupid slow speed<br> <br> I have a 10mbs line and surfing is almost impossible , especially slow to surf video's.<br> <br> When i asked for help from the call centre i was answered that im throttled and that they cannot do anything. i pay a fortune every month for the use of internet and i have experienced unwillingness to help.<br> <br> They used to help me in the past but this option was not there this time.<br> <br> I have moved from Afrihost to Webafrica due to Bad service , but they also treat me unfair...<br> <br> I would like to have a explanation for the bad service and the road forward to solve my problem<br> <br> How can you pay over a R1000 per month and not surf for some video